Second to None : How Our Smartest Companies Put People First / Charles Garfield

Profiles companies who are successful because they adapt to change in society and stress teamwork, and discusses ethics, education, motivation techniques, and more

Cooperative rather than adversarial manager-employee relations are the mark of today's innovative and successful companies, reports Garfield ( Peak Performance ) in this somewhat long-winded but unfailingly cheerful account. At America West Airlines, Semco and Preston Trucking, among other companies, he observes that managers have become coaches, factory hands are planners and designers and clerks double as public relations experts--all with decision-making authority. With compensation based on results and profits "only one goal among many," self-managed employee teams develop or revise products and services, usually having sought input from suppliers, retailers and consumers. In an ongoing conversion "from machines to living systems," such new-breed firms, says Garfield, embrace ethnic and gender diversity, support high ethical and environmental standards and espouse community concerns. 40,000 first printing; major ad/promo; author tour.
Copyright 1991 Reed Business Information, Inc.

Entrepreneurial psychologist Garfield (Peak Performers, 1985, etc.) strives at tiresome length to prove that corporations throughout the Free World are undergoing fundamental transformations that make them, if not paragons, at least paradigms of New Age values. Unfortunately, he rests his case more on anecdotal evidence, wishful thinking, and singularly uncritical case studies than on any kind of systematic analysis or even convincing argument. In positioning the dawn of a new era, the author focuses on a clutch of second-tier outfits (America West Airlines, The Body Shop, Manco, PC Connection, Preston, Brazil's Semco, Steelcase, etc.), confining blue-chip multinationals like Digital Equipment, Hewlett-Packard, IBM, Motorola, Volvo, and Xerox to cameo roles. Not too surprisingly, the enterprises he presents as millennial are notable for their ethical behavior, environmental sensitivity, and educational concerns. In the author's opinion, moreover, model corporations share other hallmarks, e.g., adaptability, a commitment to teamwork, the capacity to reconcile opposites, having fully participating partners (meaning employees at all levels of erstwhile hierarchies), proficiency in self-renewal, receptivity to new ideas, offering compensation arrangements that are equitable as well as rewarding, showing a talent for innovation, and demonstrating social responsibility. Insofar as Garfield espouses stakeholder theory--the assumption that customers, creditors, hirelings, host communities, suppliers, and other interested parties have as great a claim on a commercial venture as its owners--his audit is deeply anticapitalistic. More to the point, his redistributive aspirations fall of their own weight for failure to take into adequate account the market forces that remain the primary engines of economic growth, job creation, and social progress. A vivid example of the muddle a clinical psychologist can make when he engages in rain-forest philosophy. The overlong text includes illustrative cartoons--not seen. -- Copyright ©1991, Kirkus Associates, LP. All rights reserved.