Self-Service Linux : Mastering the Art of Problem Determination

The biggest factor in a company's decision to go with Linux is overcoming thesupport issues. Adopting Linux successfully means taking on a differentapproach to support. Since Linux is open source, there are different methodsto get the support that companies need. This includes deeper skills on how toinvestigate problems, how to get help from the open source community (i.e.how to ask for help on usenet) and how to resolve problems in-house withoutthe extra cost of a consultant. This book should be an essential part of everycompany's Linux adoption plan to keep the total cost of ownership (TCO)down and improve the ROI of their Linux strategy. It is also a book thatadvanced Linux professionals running their own Linux systems will be able touse to troubleshoot. This book gives the staff the basics they need to diagnose most problems that they will face and will go into the nitty-gritty on the toughest problems. It also points users to the appropriate resources so that they may get help quickly.

Mark Wilding is a senior developer at IBM who specializes in UNIX and Linux technologies. With over 15 years of experience writing software, Wilding has extensive expertise in operating systems, networks, C/C++ development, and computer hardware. Dan Behman is a member of the DB2 UDB for Linux Platform Exploitation development team at the Toronto IBM Software Lab. He has over 10 years' experience with Linux, and has been involved in porting and enabling DB2 UDB on the latest architectures that Linux supports, including 64-bit x86 and zSeries platforms.

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