The Service Edge

Ron Zemke

ISBN 10: 0453006477 / ISBN 13: 9780453006477

About this Item

The Service Edge published by New American Library, Garden City, NY, 1989. 1st Edition 1st Printing. Hardbound. Paper DJ. Size 8vo (up to 9-1/2'' tall). Condition: As New in As New DJ. DJ price clipped. 584 Pgs. ISBN 0453006477. LCCN 88-28869. 101 Companies That Profit From Customer Care. By Ron Zemke with Dick Schaaf. Foreword by Tom Peters. Description text copyright 2000 BooksForComfort. Item ID 1930.

Seller Inventory # 1930

Bibliographic Details

• Title: The Service Edge
• ISBN 10: 0453006477
• ISBN 13: 9780453006477
• Binding: Hardback
• Edition: 1st edition.
• Printing: 1st printing
• Condition: As New
• Dust Jacket Condition: As New
• Dimensions: Octavo ~23 cm / 9" tall Octavo, Approximately 23 centimetres, or 9 inches tall
• Book Type: book

About this title

Synopsis

Outlines how businesses can build a service ethos into their corporate culture, detailing how America's top service companies create, manage, and maintain their edge

Reviews

Management consultant Zemke and journalist Schaaf have produced a unique list of the best service organizations in the country. Before describing their choices, they elaborate upon the fundamental principles underlying distinctive service. They then present their selections for the "Service 101" in categories by industry, ranging from travel, hotels, and health care to manufacturing, entertainment, and public service. While national and regional companies, as well as local governments, are represented, educational organizations are omitted. The profiles of the service leaders included are readable and informative. This interesting book is recommended for public and business libraries.
- Leonard Grundt, Nassau Community Coll. Lib., Garden City,
Copyright 1989 Reed Business Information, Inc.