Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent
Language: English
Published by Palgrave Pivot, 2018
- First Edition
- Hardcover
- New
Seller: Kennys Bookshop and Art Galleries Ltd., Galway, GY, IrelandKennys Bookshop and Art Galleries Ltd.
AbeBooks seller since February 27, 2001
Condition: New
US$ 79.41
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Add to basketItem description from seller
2018. 1st ed. 2018. hardcover. . . . . .
Seller Inventory # V9783319720166
- Title
- Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent
- Author
- Akkermans, Henk
- Publisher
- Palgrave Pivot
- Publication year
- 2018
- Condition
- New
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 3319720163
- ISBN 13
- 9783319720166
- Edition
- 1st Edition
This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.
"Synopsis" may belong to another edition of this title.
About the Author
Henk Akkermans is Professor of Supply Chain Management at Tilburg University, the Netherlands.
"About the title" may belong to another edition of this title.
Kennys Bookshop and Art Galleries Ltd.
Galway, GY, Ireland
AbeBooks seller since February 27, 2001
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