Six Sigma is a system for improving the quality of organizational processes and products to a level of 3 defects per million--the "six sigma" level of quality. It was originally developed at Motorola in the 1980's and has become one of the most widely discussed and reported trends in business over the past two years, thanks largely to the phenomenal successes of the Six Sigma program at GE, where CEO Jack Welch credits it with millions of dollars in annual cost savings and product quality improvements. Due to the widespread coverage of the Six Sigma program by the business press over the last two years, there is strong demand for books and information on how Six Sigma works and how to implement it. The Six Sigma Handbook is designed for the manager or quality professional who is already familiar with Six Sigma and wants a guide to the basic quality tools and statistics that are the foundation for Six Sigma. In addition to providing a brief overview of the management and organization of Six Sigma, and the underlying philosophy, the book explains in detail the problem-solving techniques and statistical tools most often used in Six Sigma.
The revolutionary Six Sigma management system is taking the business world by storm, helping numerous companies improve the quality of their organizational processes. Originally developed at Motorola, Six Sigma has now become famous through the efforts of Jack Welch at GE, and others, for its ability to increase productivity and marketshare while saving businesses millions of dollars in annual costs.
Now you can follow in the footsteps of these great success stories. The Six Sigma Handbook delivers the statistical tools and problem-solving techniques that comprise the foundation for this breakthrough system, showing how to use them to fully and accurately implement Six Sigma across your organization. Author Thomas Pyzdek offers the expert guidance and direction you need to realize the Six Sigma promise in your companyand avoid the traps and pitfalls commonly encountered in the process.
You'll get a complete overview of the management and organization of Six Sigma and the philosophy that underlies it. Pyzdek uses clear, detailed examples throughout to demonstrate exactly how to make this program work for you. You'll see how best to prepare management for the idea of using proven scientific methods to run a business and how to build the groundwork for their roles.
This step-by-step book presents vital, up-to-the-minute information on selecting the right personnel to train, the various levels of technical proficiency required, building the best team, and fostering effective leadership. Directing you on how to handle successful project management from start to finish, Pyzdek also:
*explains how to make your organization customer-focused to determine and meet their needsa vital requirement for implementing Six Sigma
*identifies where specific techniques canand cannotbe applied in the process
*includes inspiring and instructive case studies about the success of Six Sigma at Motorola, General Electric, and other companies that have reaped the rewards.
Plus, you'll be exposed to the more advanced Six Sigma topicseverything from design of experiments (DOE) and response surface methods (RSM) to chi-square contingency table and cross-tab analysisthat you may take advantage of when your new system is in place.
If you're ready to transform your company . . . realize significant gains in quality, productivity, and sales . . . and take the necessary steps to ensure your survival in the new world economy, The Six Sigma Handbook reveals the most challenging, beneficial, and exciting ways to motivate your employees and reach new levels of success.
The management information and statistical tools you need to successfully implement Six Sigma
One of the hottest trends in business today, Six Sigma has helped organizations of all sizes improve the quality of processes and products while saving billions of dollars in annual costs. The Six Sigma Handbook covers the management systems and statistical tools that are the foundation for this breakthrough approach to management.
Thomas Pyzdek offers expert, proven advice on using Six Sigma to retain customers and enhance bottom line performance while cutting costs dramatically. He explains exactly how to make Six Sigma work, including organizing for Six Sigma, the various levels of technical proficiency required, criteria for selecting personnel for training, how to determine customer requirements, successful project management, and much more.
For the manager or quality professional charged with implementing or supporting Six Sigmano matter the industrythis timely guide will help any organization achieve the goal of becoming a truly world-class operation.
*Includes not only a complete overview of the management and organization of Six Sigma, but also the vital problem-solving techniques and statistical tools
*Shows how to avoid common traps and pitfalls during implementation
*Reveals what it takes to allow "creative destruction" to flourisha primary responsibility of Six Sigma leaders
*Covers the more advanced topics, such as design of experiments (DOE), response surface methods (RSM), data mining, and cross-tab analysis
