Spinning Up ServiceNow: IT Service Managers? Guide to Successful User Adoption
Language: English
Published by Apress, 2017
- First Edition
- Softcover
- New
Seller: Kennys Bookshop and Art Galleries Ltd., Galway, GY, IrelandKennys Bookshop and Art Galleries Ltd.
AbeBooks seller since February 27, 2001
Condition: New
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Add to basketItem description from seller
Num Pages: 241 pages, 15 black & white illustrations, 142 colour illustrations, biography. BIC Classification: UYQE. Category: (P) Professional & Vocational. Dimension: 235 x 155. . . 2017. 1st ed. Paperback. . . . .
Seller Inventory # V9781484225707
- Title
- Spinning Up ServiceNow: IT Service Managers? Guide to Successful User Adoption
- Author
- Gabriele Kahlout
- Publisher
- Apress
- Publication year
- 2017
- Condition
- New
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1484225708
- ISBN 13
- 9781484225707
- Edition
- 1st Edition
Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera Media Network, application architect Gabriele Kahlout shows IT service managers how to launch automated ServiceNow ticketing tools in seamless integration with their organization's existing email and Active Directory.
What You'll Learn
- Quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email
- Avoid the teething problems that can spoil your users' onboarding experience with ServiceNow
- Automate the process of scaling up new teams into ServiceNow
- Shape your users' experiences so that they retain their familiar bearings in email and Active Directory while welcoming the power of ServiceNow enhancements
- Create a strategy to avoid common pitfalls that sabotage ITSM programs
"Synopsis" may belong to another edition of this title.
About the Author
Gabriele Kahlout is the architect of ServiceNow at the Al Jazeera Media Network and in 2014 was recognized for outstanding achievements with the platform. Championing the transition to ServiceNow, Gabriele advises management, implements proposals, and confronts warts and wrinkles with users. Drawing on experience at start-ups and in innovative research centers, since 2012 Gabriele has brought to the revolutionary but corporate Al Jazeera his enthusiasm for change and a down-to-earth pragmatism. Gabriele attended the Freie Universität Bozen in Italy, the College of Charleston in the USA, and the University of Leeds in the UK.
"About the title" may belong to another edition of this title.
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