Discover Which Improvement Programs Really Pay Off Center for Effective Organizations
From USC's Center for Effective Organizations comes this latest, definitive report on how many of today's most popular improvement programs have actually impacted the performance of Fortune 1000 companies. Based on exhaustive research and comprehensive surveys--distilled into an easy-to-interpret, jargon-free presentation--this important analysis details the various employee involvement, TQM, and reengineering efforts that have been embraced by leading corporations over the years, explains how they were managed, and reveals which have proved effective and which have not. Indispensable information for benchmarking your own improvement programs or for determining if such programs are right for your organization.
EDWARD E. LAWLER is the founder and director of the Center for Effective Organizations (CEO) at the University of Southern California (USC) and professor of management and organization in the USC Marshall School of Business. An internationally recognized scholar and the award-winning author of twenty-eight books, including Organizing for the Future, The Ultimate Advantage, and From the Ground Up (all from Jossey-Bass), Lawler has been named one of the country's leading management experts by Business Week. SUSAN ALBERS MOHRMAN is a senior research scientist at CEO and received her Ph.D. in organizational behavior from Northwestern University. Her books include Self-Designing Organizations (with T.G. Cummings) and Designing Team-Based Organizations (with S.G. Cohen and A.M. Mohrman Jr; Jossey-Bass). She is also an author of Tomorrow's Organizations: Crafting Winning Capabilities in a Dynamic World (Jossey-Bass). GEORGE BENSON is a research professor at CEO with a Ph.D. in psychology from the University of Michigan. He is the author of some sixty articles and book chapters, and coauthor of five books including Employee Involvement and Total Quality Management and Large-Scale Organizational Change (both from Jossey-Bass). He has conducted extensive research on high-involvement organizations and innovative reward systems.