Contents: Preface. 1. Introduction. 2. Literature review. 3. Theoretical framework. 4. Research methodology. 5. Results and discussion of the study. 6. Research conclusion. References. Index. This book investigates the effect of national culture on the relationships between soft total quality management, hard total quality management and the organizational performance in the municipalities of developing countries viz Egypt, Jordan, Qatar, Saudi Arabia, and Turkey. It integrates many theories, such as the contingency theory, organizational change theory, and the congruence model to study the effect of national culture on successful strategy implementation. The book reveals how Soft TQM and Hard TQM are significant predictors of organizational performance. The book may be useful for researchers and policy makers having interest in the subject. (jacket).

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Bibliographic Details

Title: TQM Practices and Municipalities Performance in Developing Countries : Study of Egypt, Jordan, Qatar, Saudi Arabia and Turkey
Publisher: Shipra Publications
Publication Date: 2015
Language: English
ISBN 10: 8175418206
ISBN 13: 9788175418202
Binding: Hardcover
Edition: 1st Edition
Condition: New

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