Textbook of Hotel Front Office : Management and Operations

Contents Part I Basics of Hotel and Front Office Demartment 1 Introduction to Hotel Industry 2 Classification of Hotels 3 Present and Past of hotel industry Special Reference to India 4 Relation of Hospitality Industry with other Industry 5 Front Office Organization 6 Hotel Communication 7 Front Office Attributes 8 Front Office Department Equipments 9 Types of Room 10 Tariff Structure 11 Hotel Accommodation and Guest 12 Hotel Guest Cycle 13 Hotel Guest Room Reservation 14 Hotel Guest Registration 15 Handling of Situations 16 Foreign Exchange Management Act FEMA 1999 17 Hotel Telephone Exchange 18 Hotel Night Auditing 19 Coordination and Cooperation among all Hotel Departments Part II Hotel Front Office Accounting Computer Application Management and other Pertinent Information 20 Hotel Front Office Accounting 21 Hotel Front Office Computer Applications 22 Hotels Liability towards Guest 23 Hotel Budget and Budget Control 24 Hotel Entrance Lobby and Front Office  25 Yield Management 26 Risk and Crises Management 27 Passport and Visa Special Reference to India 28 Payments Methods Special reference to Payment by Cards 29 Basic French Conversation Part III Practical Guidelines in Hotel Front Office Operation 30 Practical guidelines during guest cycle 31 Practical Guidelines during interaction in hotel lobby 32 Practical guidelines during room introductions 33 Practical Guidelines for operating fidelio 34 Practical Guidelines for Operating Credit Card and FAX Machine Part IV All-Purpose Hotel Information 35 International Hospitality Classification Organizations or Committees 36 Wildlife and Nature Reserves of India 37 General Knowledge Country Capital Currency and Airlines 38 Hotel Industry Glossary 39 Hotel Industry Acronyms References IndexThis book is designed to meet the demand o present scenario of various Hotel Management courses like BHM DHM etc the book is divided into three part these are as follows Basics of Hotel and front office department Hotel front office accounting computer application management and other pertinent information Practical guidelines in hotel front office operation All-purpose hotel informationIn addition to the above three sections Yield Management Disaster Management Basic French for Conversation Passport and Visa Special reference to India and payment Card details for industry are also provided in this bookThe Performa of various documents used in Hotel Front Office Department glossary acronyms various international Hotel Classification Committees along with their currency airlines capital etc are also included in this bookThis book would serve as an essential textbook for the beginners research scholars and teachers of the hospitality industry 400 pp.…