Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

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Bibliographic Details

Title: Total Quality in Healthcare : From Theory to Practice
Publisher: Wiley & Sons, Incorporated, John
Publication Date: 1993
Language: English
ISBN 10: 1555425348
ISBN 13: 9781555425340
Binding: Hardcover
Edition: 1st Edition.
Condition: Good
Weight: 2.185 pounds

About this title

Synopsis

Using TQM Strategies

A major contribution . . . an authoritative, comprehensive overview of health care TQM accessible to executives and practitioners alike.
--Glenn Laffel, editor, Quality Management in Health Care

Drawing on the lessons they learned in their own hospital, the authors show you how to utilize the philosophy of continuous improvement in all business and clinical functions, employ teams for problem solving, and continually strive to meet and exceed customer needs. The authors provide guidance for realizing broad-scale organizational change, and describe how to improve speed, efficiency, and cost-effectiveness in a hospital environment.

About the Author

ELLEN J. GAUCHER is senior associate hospital director and chief operating officer of the University of Michigan Hospitals in Ann Arbor, Michigan. She is coauthor, with Richard J. Coffey, of Transforming Healthcare Organizations: How to Achieve and Sustain Organizational Excellence (Jossey-Bass, 1990), which received the 1992 James A. Hamilton book of the year award from the American College of Healthcare Executives. RICHARD J. COFFEY is director of management systems at the University of Michigan Hospitals, Ann Arbor, and an adjunct assistant professor in industrial and operations engineering at the University of Michigan.

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Better World Books (https://www.BetterWorldBooks.com) is a for-profit, socially conscious business and a global online bookseller that collects and sells new and used books online, matching each purchase with a book donation. Each sale generates funds for literacy and education initiatives in the U.S., the UK, and around the world. Since its launch in 2003, Better World Books has raised $33 million for libraries and literacy, donated over 32 million books, and reused or recycled more than 397 million books.

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