Truth at Work : The Science of Delivering: Tough Messages
Language: English
Published by McGraw-Hill Education, 2017
- First Edition
- Hardcover
- Used
Seller: Better World Books, Mishawaka, IN, U.S.A.Better World Books
AbeBooks seller since August 3, 2006
Condition: Used - Very good
US$ 7.83
Quantity: 3 available
Add to basketItem description from seller
Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Seller Inventory # 18412700-6
- Title
- Truth at Work : The Science of Delivering: Tough Messages
- Author
- Murphy, Mark
- Publisher
- McGraw-Hill Education
- Publication year
- 2017
- Condition
- Very Good
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 1260011852
- ISBN 13
- 9781260011852
- Edition
- 1st Edition.
- Item weight
- 1.043 pounds
- Dimensions
- N/A
The truth matters! New York Times bestselling author Mark Murphy returns, with the latest science and techniques for delivering tough messages without causing anger or defensiveness.
The greatest workplaces have one thing in common; they speak the truth! And they do it without causing anger, resentment, or defensiveness.
Unfortunately, a whopping 80 to 90 percent of employees and managers are reluctant, or struggle, to speak the truth.
New York Times bestselling author Mark Murphy provides the science and tools for calmly and rationally leading people to question their preconceptions, accept new information, and eventually change their beliefs.
Truth at Work shows that by moving from confrontations to conversations, from feelings to facts, and from diatribe to dialogue, you can get everyone to hear and accept hard truths.
You’ll learn:
• How psychological phenomena like cognitive dissonance, the Dunning-Kruger effect, and selective perception cause people to deny, resist or attack the truth
• How to delayer your conversations into 4 parts (Facts, Interpretations, Reactions, Ends) and which pieces you should and shouldn’t share
• How the 5-part I.D.E.A.S. Script can make someone a willing participant in a truthful dialogue
• How to assess if your current approach is too tough or too soft
• A checklist for diagnosing whether you need a one-time talk or multi-conversation process
• How Structured Listening helps you calmly and logically control volatile conversations
• The 7 phrases that make people defensive (and what you should say instead)
• And much more!
Whether you’re trying to gain acceptance for a brilliant discovery, convince an employee to get to work on time, stop your coworker from being a jerk or urge your boss to tell you the truth about why they’re mad, Truth At Work makes even the toughest messages easy to hear.
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Better World Books
Mishawaka, IN, U.S.A.
AbeBooks seller since August 3, 2006
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Better World Books (https://www.BetterWorldBooks.com) is a for-profit, socially conscious business and a global online bookseller that collects and sells new and used books online, matching each purchase with a book donation. Each sale generates funds for literacy and education initiatives in the U.S., the UK, and around the world. Since its launch in 2003, Better World Books has raised $33 million for libraries and literacy, donated over 32 million books, and reused or recycled more than 397 million books.…
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