VeriSM TM Foundation Study Guide: A Service Management approach for the Digital Age

Morris, Helen; Gallacher, Liz

ISBN 10: 940180270X / ISBN 13: 9789401802703

Published by Van Haren Publishing, 2018

About this Item

Seller Inventory # MH11006

Bibliographic Details

• Title: VeriSM TM Foundation Study Guide: A Service Management approach for the Digital Age
• Publisher: Van Haren Publishing
• Publication Date: 2018
• Language: English
• ISBN 10: 940180270X
• ISBN 13: 9789401802703
• Binding: Soft cover
• Edition: 1st Edition
• Condition: Very Good

About this title

Synopsis

This book is intended as a self-study guide for the VeriSM™ Foundation, VeriSM™ Essentials, and VeriSM™ Plus qualifications. It also supports classroom and online courses for these qualifications. It is based on the requirements of the syllabuses for these three qualifications (Certification requirements for the VeriSM™ Foundation, VeriSM™ Essentials, and VeriSM™ Plus, a publication of the IFDC – International Foundation for Digital Competence).

This guide is also useful for all professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services.
VeriSM™ Foundation, VeriSM™ Essentials and VeriSM™ Plus prove to be useful to both professionals at the very start of their service management career and also to experienced professionals who need access to a simple service management approach. It refers to the information contained in the VeriSM handbook, “VeriSM™ - A service management approach for the digital age” - published by Van Haren Publishing.

This guide has been developed for anyone who works with products and services and will be of particular interest to: graduates and undergraduates, managers (who want to understand how to leverage evolving management practices), service owners and service managers (who need to bring their skills up to date and understand how service management has changed), executives and IT professionals (who need to understand the impact of evolving management practices and new technologies on their role).

About the Author

Van Haren Publishing (VHP) publishes about best practices and standards in the field of IT & IT Management, Enterprise Architecture, Business Management and Project Management. We publish worldwide using our widespread international network of distribution partners