The Virtual Reference Service : From Competencies to Assessment - Neal-Schuman Publishers

Nast, Philip, Lankes, R. David

ISBN 10: 1555705286 ISBN 13: 9781555705282

Published by Neal-Schuman Publishers, Incorporated, 2008

Language: English

Condition: Used - Very good Soft cover

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Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.

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Bibliographic Details

Title

The Virtual Reference Service : From Competencies to Assessment - Neal-Schuman Publishers

Publisher

Neal-Schuman Publishers, Incorporated

Publication Date

2008

Language

English

ISBN 10

1555705286

ISBN 13

9781555705282

Binding

Soft cover

Edition

1st Edition.

Condition

Very Good

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About this title

Synopsis

This new collection shares experts' best practices, forward looking models, and advice on new developments in virtual reference. Chapter authors discuss the building of consortia, motivational and coaching techniques for staff, instant messaging options, creation of subject-specific taxonomies, interpersonal communications improvement, methods of assessment, and more. A special section of the book introduces the all-new core competencies and standards of the Digital Reference Education Initiative an IMLS-funded project to compile training tools from digital reference educators and practitioners. Each chapter is based on a cutting-edge conference presentation and features both practical guidance and the latest thinking about virtual reference work in libraries.

Reviews

Virtual reference has gone from an idea to a regular library service in an astonishingly fast seven years. This title comes from papers presented at the seventh, and possibly last, Virtual Reference Desk conference. It is arranged in four parts. The first describes the challenges of beginning a virtual reference service. Part 2 talks about branching out from a commercial chat reference to an IM reference model. It also explores medical librarians’ responsibilities in a chat reference environment. Part 3 discusses ongoing improvements and describes accounts of rude or unacceptable behavior and best practices to deal with those behaviors. The fourth part of the book discusses the important of virtual reference training. Each contributor has a different style, but overall, the text is easy to read. The audience is librarians working with or setting up a virtual reference service and LIS professors studying virtual reference. --Jack O'Gorman

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Better World Books (https://www.BetterWorldBooks.com) is a for-profit, socially conscious business and a global online bookseller that collects and sells new and used books online, matching each purchase with a book donation. Each sale generates funds for literacy and education initiatives in the U.S., the UK, and around the world. Since its launch in 2003, Better World Books has raised $33 million for libraries and literacy, donated over 32 million books, and reused or recycled more than 397 million books.

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