Great copy. Book presents as new, slight mark on fore edge (see pictures). All our books at the moment are reduced so the price you see reflects a 33% discount. You may be interested in The Literaticus Book Service. We specialise in tracking down those harder to find editions, among other bookish services such as gift fulfilment. Get in touch to send us your Book Wants or ask a bookish question. If this is intended as a gift, please email first and I can gift wrap for no extra charge. If you would like special delivery but don't see an option for it, just email first and I'll obtain a quote. If you have any questions, require more information or if you would like more pictures, do not hesitate to get in touch.

Seller Inventory # 001607

Contact seller

Report this item

Bibliographic Details

Title: What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Publisher: Nicholas Brealey Publishing, London
Publication Date: 1998
Language: English
ISBN 10: 1857882016
ISBN 13: 9781857882018
Binding: Hardcover
Edition: 1st Edition
Condition: Near Fine
Dust Jacket Condition: Near Fine

About this title

Synopsis

Over the last two years David Freemantle has studied hundreds of companies around the world to discover how they achieved their competitive advantage. In What Customers Like About You he reveals the secret of their success: emotional value (e-value).

About the Author

Dr. David Freemantle wrote his first book, the bestselling Superboss, in 1984 following a successful career on the board of a major airline. He founded his own consulting business, Superboss Ltd, based in the UK, which specializes in people management, motivation, customer service, and business planning. He spends much of his time running seminars around the world, has gained a reputation as a thought-provoking and stimulating speaker on the international lecture circuit, and is also the author of The Buzz and The Biz. Learn more at www.superboss.co.uk.

"About this title" may belong to another edition of this title.

Store Description

SALE NOW ON! All Literaticus prices shown reflect 33% off original price! Here at Literaticus we just love books. We collect books. We read books. We LOVE books. All books. We have been collecting books for a lifetime or two and in the interests of health and safety must now release some back into the world. Welcome to our bookshop! If there is a specific book you just cannot find but must have, do get in touch. We have a vast collection of very odd books, mainly unlisted, so you just never know!

Visit Seller's Storefront

Seller's business information

Literaticus
United Kingdom

Sale & Shipping Terms

Terms of Sale

Buying a book from us should be lovely and simple. You click add to basket, then checkout to pay for your book, we carefully wrap it up and send it on its way to you. Your book will arrive as described and we all live happily ever after. If by any chance that?s not what happens, get in touch and we will work it out. All will be well.

If you are a consumer you can cancel the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside hi...

More Information

Shipping Terms

We are in the UK. Orders usually shipped same or next working day. Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required. Shipping by Royal Mail 2nd class inside the UK (great service and keeps your costs down), International tracked and signed for the rest of the world. Please contact us before purchase for specific shipping requests, thank you!