When Talk Works: Profiles of Mediators (CONFLICT RESOLUTION)

Kolb, Deborah M.

ISBN 10: 1555426409 / ISBN 13: 9781555426408

Published by Jossey-Bass (edition First Edition), 1994

About this Item

With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Seller Inventory # 1555426409-8-1-29

Bibliographic Details

• Title: When Talk Works: Profiles of Mediators (CONFLICT RESOLUTION)
• Publisher: Jossey-Bass (edition First Edition)
• Publication Date: 1994
• Language: English
• ISBN 10: 1555426409
• ISBN 13: 9781555426408
• Binding: Hardcover
• Edition: First Edition.
• Condition: Very Good
• Dust Jacket Condition: Dust Jacket Included

About this title

Synopsis

An intimate look at how twelve mediators achieve extraordinary results.

At last, Deborah Kolb's collection of interview-based profiles of mediators at work is available in paperback. Written in the style of the New Yorker, the book consists of twelve personal and compelling stories of successful mediators for all areas of our society. Kolb reveals who they are and what techniques they use to achieve results.

"The best examination of what mediators actually do. Anyone who wants to settle a dispute will learn from these profiles."
—Roger Fisher, coauthor, Getting to Yes

From the Inside Flap

Twelve personal, interview-based profiles in the style of The New Yorker present an inside view of mediators at work: who they are and what techniques they use to achieve successful results in all areas of our society where conflicts arise--from business, law, and public policy to public education, the environment, and labor relations. Compelling stories illustrate the many ways to "make talk work," offering insights to mediators currently working in the field, those seeking to enter the profession, and others who find that mediation skills are critical to success in their careers.