Why Didn't You Say That in the First Place? : How to Be Understood at Work

Heyman, Richard

ISBN 10: 1555426530 / ISBN 13: 9781555426538

Published by Wiley & Sons, Incorporated, John, 1994

About this Item

Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Seller Inventory # 1412033-20

Bibliographic Details

• Title: Why Didn't You Say That in the First Place? : How to Be Understood at Work
• Publisher: Wiley & Sons, Incorporated, John
• Publication Date: 1994
• Language: English
• ISBN 10: 1555426530
• ISBN 13: 9781555426538
• Binding: Hardcover
• Edition: 1st ed.
• Condition: Good
• Weight: 0.948 pounds

About this title

Synopsis

Ever get the feeling that your coworkers don't understand you?
Misunderstanding through poor communication is rampant in the workplace, yet most workers just shrug their shoulders and accept misunderstanding as a fact of life. In Why Didn't You Say that in the First Place?, the author offers a path to clear communication by demonstrating how we can always reach full mutual understanding with others by using the power of plain talk in a systematic way.

You'll discover:

• Why nobody understands you
• Why misunderstanding is normal
• The power of strategic talk
• Communicating when understanding is critical

It is full of anecdotes, illustrations, sample conversations, and checklists to show readers how misunderstandings can be prevented in everyday settings.

About the Author

RICHARD HEYMAN is a specialist in the use of language in everyday life, a professor at the University of Calgary, and president of Richard Heyman Associates, a business communications consulting company. He lives in Calgary, Canada.