Winning the Knowledge Transfer Race : Using Your Company's Knowledge Assets to Get Ahead of the Competition

Knowledge is information that is essential to transact business in ways that improve employee performance and an organization's competitiveness. It is vital to treat such knowledge--which can be anything from trade secrets and patents to information on sales, distribution, or financing--as cherished intellectual capital. In order to innovate quickly and convert wisdom into profits you must transfer this capital in a deliberate, systematic way.

Winning the Knowledge Transfer Race shows managers how to leverage intellectual capital knowledge to achieve extraordinary results and win against fierce competition. Michael English and William Baker, pioneers and practitioners in the development and application of benchmarking and best practices, provide the solutions and practical steps for managing intellectual capital at the highest level and incorporating it into your company's best practices.

This breakthrough book examines how intellectual capital shapes markets and delivers products and services. You'll see how to apply knowledge transfer strategy into your department and organization.

Then, the authors introduce you to the best practices of some of the world's most profitable companies--such as IBM, Raytheon, Verizon, Xerox, Buckman Labs, General Electric, and Toyota--in knowledge transfer, benchmarking, and process improvement. They reveal how to duplicate these approaches, enabling you to:

• Achieve effective knowledge transfer at the highest levels of efficiency
• Innovate knowledge-based products and services with tremendous speed
• Make sharing and collaboration an integral part of every employee's job
• Stay at the forefront of changes in technology
• Increase customer satisfaction and gain market share

To stay ahead in the global race for growth and profit, Winning the Knowledge Transfer Race is the only book you need to cross the finish line first.

Michael J. English is a partner of Best Practices Benchmarking & Consulting LLC and a retiree of GTE. He is the coauthor of Benchmarking for Best Practices, which is highly regarded by performance improvement practitioners around the world. English is also a long-time member of the American Society for Quality.

William H. Baker Jr. recently retired as the knowledge management and benchmarking champion for the Raytheon Company. Currently vice president for programs in the Association for Manufacturing Excellence-Southwest Region, he is a recipient of the American Productivity and Quality Center's Award for Excellence in Corporate Benchmarking and a three-time recipient of the APQC Study Award for Outstanding Benchmarking Studies.