Zap the Gaps! Target Higher Performance and Achieve It!
Kenneth H. Blanchard; Dana Gaines Robinson; James C. Robinson
Language: English
Published by William Morrow, 2002
- First Edition
- Hardcover
- Used
Seller: Penn & Sons, Minneapolis, MN, U.S.A.Penn & Sons
AbeBooks seller since September 30, 2025
Condition: Used - Near fine
US$ 4.44
Quantity: 1 available
Add to basketItem description from seller
Very good overall. Binding is tight and square. Contents are crisp, clean, complete and undamaged.
Seller Inventory # ABE-1773263478521
- Title
- Zap the Gaps! Target Higher Performance and Achieve It!
- Author
- Kenneth H. Blanchard; Dana Gaines Robinson; James C. Robinson
- Publisher
- William Morrow
- Publication year
- 2002
- Condition
- Near fine
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0060503009
- ISBN 13
- 9780060503000
- Edition
- 1st Edition
- Item weight
- 295 grams
- Dimensions
- 14.53 centimeters width by 21.79 centimeters height by 1.83 centimeters depth
- Seller catalogs
- Business, First Editions
In the bestselling tradition of The One Minute Manager, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.
Managers at all levels within organizations often see a problem and jump to a solution. Many times the solution does not solve the problem, because the manager did not uncover the root causes of the problem. In Zap The Gaps, Bill Ambers, the Director of Customer Service in a high tech firm, encounters a business problem: his newly inherited call center is not making its numbers. With the help of a colleague, he works through the problem and discovers the GAPS approach to performance improvement:
"Synopsis" may belong to another edition of this title.
About the Author
Ken Blanchard, PhD, is one of the most influential leadership experts in the world. He has co-authored 60 books, including Raving Fans and Gung Ho! (with Sheldon Bowles). His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21 million copies. In 2005 he was inducted into Amazon's Hall of Fame as one of the top 25 bestselling authors of all time. The recipient of numerous leadership awards and honors, he is cofounder with his wife, Margie, of The Ken Blanchard Companies®, a leading international training and consulting firm.
Dana Robinson is the president and founder of Partners in Change, Inc. She and Jim Robinson, chairman of Partners in Change, Inc., have coauthored and coedited three books on human performance, including the award-winning Performance Consulting.
"About the title" may belong to another edition of this title.
Penn & Sons
Minneapolis, MN, U.S.A.
AbeBooks seller since September 30, 2025
Shipping rates within U.S.A.
| Item | 4 to 10 business days | 3 to 7 business days |
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Penn & Sons
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