A classic on the topic of giving customer service. Bright clean HB 1st w jacket. 7-3/4 x 5-1/4, 129 pp, appendix, cartoon-illustrated. VeryGood unmarked, crinkled pp. Hardback in white/yellow boards, in color illus jacket.

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Bibliographic Details

Title

Zingerman's Guide to Giving Great Service

Publisher

Hyperion, New York

Publication Date

2004

Language

English

ISBN 10

1401301436

ISBN 13

9781401301439

Binding

Hardcover

Edition

1st edition, 1st printing.

Dust Jacket Condition

Dust Jacket Included

Seller catalogs

About this title

Synopsis

Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business.

Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance.

Some of Zingerman's time-tested principles:

--Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service.
--You'll get more complaints if people believe you care enough to listen to them. And that's a good thing.
--Employees who are rewarded, respected, and well cared for treat customers the same way.

About the Author

Ari Weinzweig, along with Paul Saginaw, founded in 1994 Zingerman's Community of Businesses, which includes Zingerman's Delicatessen, Zingerman's Creamery, and Zingerman's Bakehouse. He lives in Ann Arbor, MI.

"About this title" may belong to another edition of this title.

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Mail-order bookseller at: PO Box 720, Nevada City CA 95959. My physical address for UPS etc is 15321 Wet Hill Road, Nevada City CA 95959; book orders may also be mailed to this address. Used, rare, out of print. Books available in all categories. However, only a small fraction of my book inventory is listed online so far. Monday through Saturday 10:30am-5:30pm. Besides selling books, I have written, edited, illustrated (art & photos), designed, and published numerous books. My author's credits include several travel titles including "Vagabonding in Europe & North Africa" and "Vagabonding in the USA," a tarot deck called the "William Blake Tarot of the Creative Imagination," and a book of poetry entitled "Sacred Southwest Suite."

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Ed Buryn Books
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