A framework for improving knowledge-intense business processes

Peter Dalmaris

ISBN 10: 3843369372 / ISBN 13: 9783843369374

Published by LAP LAMBERT Academic Publishing Nov 2010, 2010

About this Item

Neuware -This volume reports on the results of research into the development of a framework for the improvement of knowledge-intense business processes (KBPI). This framework is composed of three parts: an epistemology, which provides a working definition of the concept of knowledge and a theoretical foundation of the improvement framework; a business process ontology, used to describe a business process; and an improvement methodology, used to guide the improvement process. The framework was tested on three different business processes through the conduct of three case studies. The case study results show that the KBPI can be applied to the process analysis and improvement of a variety of business processes but is especially useful to those processes that are knowledge-intense.Books on Demand GmbH, Überseering 33, 22297 Hamburg 236 pp. Englisch.

Seller Inventory # 9783843369374

Bibliographic Details

• Title: A framework for improving knowledge-intense business processes
• Publisher: LAP LAMBERT Academic Publishing Nov 2010
• Publication Date: 2010
• Language: English
• ISBN 10: 3843369372
• ISBN 13: 9783843369374
• Binding: Taschenbuch
• Condition: Neu
• Dimensions: 220W x 150H x 15D millimeters 220 millimeters width by 150 millimeters height by 15 millimeters depth
• Weight: 369 grams

About this title

Synopsis

This volume reports on the results of research into the development of a framework for the improvement of knowledge-intense business processes (KBPI). This framework is composed of three parts: an epistemology, which provides a working definition of the concept of knowledge and a theoretical foundation of the improvement framework; a business process ontology, used to describe a business process; and an improvement methodology, used to guide the improvement process. The framework was tested on three different business processes through the conduct of three case studies. The case study results show that the KBPI can be applied to the process analysis and improvement of a variety of business processes but is especially useful to those processes that are knowledge-intense.

About the Author

Peter Dalmaris is a lecturer at the University of Technology, Sydney (UTS), while being active in the industry through his company, Futureshock Research. Peter holds a PhD, MSc(KM) and MSc(Eng) from UTS, and a BElecEng from Aristotle University of Thessaloniki, Greece.