mySAP CRM Interaction Center: Technical Principles, Implementation, and Modification (SAP PRESS: englisch)

Wewers, Thorsten and Tim Bolte:

ISBN 10: 1592290671 / ISBN 13: 9781592290673

Published by SAP PRESS, 2006

About this Item

261 Seiten; Artikel stammt aus Nichtraucherhaushalt! EH6884 Sprache: Englisch Gewicht in Gramm: 500.

Seller Inventory # 899040

Bibliographic Details

• Title: mySAP CRM Interaction Center: Technical Principles, Implementation, and Modification (SAP PRESS: englisch)
• Publisher: SAP PRESS
• Publication Date: 2006
• Language: English
• ISBN 10: 1592290671
• ISBN 13: 9781592290673
• Binding: Gebundene Ausgabe
• Condition: Gut
• Weight: 500 grams
• Seller catalogs:
  • Marketing & Verkauf

About this title

Synopsis

First, learn about the technical principles of IC WinClient, IC WebClient and IC Management, including an introduction to the architecture and framework. The book focuses on customizing and enhancing basic functions, master data and transaction integration, as well as communication channels and customer-specific alerts. Highly detailed examples, used throughout the book, can be easily emulated - to the benefit of your own projects.

Based on actual projects that extend across various industries, business processes and company sizes, concrete business scenarios illustrate the technical aspects of customizing. Valuable insights on mySAP CRM Interaction Center usage options are guaranteed to benefit you, even if you have already implemented.

Highlights:

• Architecture and Design: Components, Business Scenarios and Processes
• Technical Principles: IC WinClient, IC WebClient, IC Management
• Customizing and Enhancement Options: Action Box, Transaction Starter, Workspaces, Invisible Components, Business Partner Search, Information Sheet, Alerts, ERMS
• Examples from Customer Projects: Support Help Desk, Consumer Care, Employee Interaction Center, Computer Telephony Integration, Sales Advisory Services, Third-Party Implementation

About the Author

Dr. Thorsten Wewers is a member of the board of directors at ecenta AG, a medium-sized SAP consulting firm with offices in Walldorf, Germany, and in Singapore and the Americas. As a consultant Thorsten has led multiple international projects in the SAP Interaction Center area. Prior to co-founding ecenta AG in 2000, he worked for two years in Business Process Technology product management at SAP, where he was responsible for SAP Business Workflow applications in SAP CRM. In 1998, he received a doctorate from Prof. Dr. Dr. h. c. mult. Peter Mertens at the University of Erlangen-Nuremberg, Germany, for his thesis on Inter-Enterprise Workflow Management.