Language:Chinese.Paperback. Pub Date: 2015-9-1 Pages: 240 Publisher: Electronic Industry Press author After more than five years for the global 400 enterprises. service investigation confirmed that nearly 10 million customers: please the customer is the wrong strategy customer satisfaction and loyalty has nothing to do. and points out ways to build and enhance customer loyalty is customer effort. The book details the customer experience effort method. with reliable information and data. and d.

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Bibliographic Details

Title: The new method to enhance customer loyalty(Chinese Edition)
Publisher: Electronic Industry Press
Publication Date: 2015
Language: Chinese
ISBN 10: 7121269740
ISBN 13: 9787121269745
Binding: paperback
Condition: New

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Synopsis

Pub 2015-9-1 240 Electronic Industry Press author After more than five years for the global 400 enterprises. service investigation confirmed that nearly 10 million please the customer is the wrong strategy customer satisfaction and loyalty has nothing to do. and points out ways to build and enhance customer loyalty is customer effort. The book details the customer experience effort method. with reliable information and data. and describes how companies use this method to create success. The book also includes many useful tools and forms. so that enterprises can improve service. reduce costs and enhance the repo rate. the share of consumption. * finally captured the hearts of customers. to win customer loyalty by surprise and services can not be generated. Chapter 1. a new battleground for customer loyal...

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