Synopsis
Tjosvold demonstrates how everyday arguments and disputes can be used as tools to improve communication, enrich relationships, and solve problems more creatively.
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Reviews
Tjosvold, a business professor at Canada's Simon Fraser University, maintains that most people view conflict as a villain, and this compels them to mismanage discord, a short-term "solution" that Tjosvold severely criticizes. Rather, he argues, we should perceive conflict as an inevitable part of life and work with "conflict partners" to manage friction effectively at home and in the office. In this impressive study, he provides a framework designed "to strengthen your abilities to deal with differences that threaten to divide you." Tjosvold's narrative is clear, especially when he is explaining various conflict-management procedures; and his succinct "guides for action" and "pitfalls to avoid" should be intriguing to readers. Of special interest are Tjosvold's perceptive thoughts about "managing anger at home and work" and a lengthy but captivating case history in which he illustrates problems associated with conflict management. Regrettably, there are no footnotes in the book; and the list of references is long on Tjosvold's articles and short on other pertinent studies.
Copyright 1993 Reed Business Information, Inc.
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Learning to Manage Conflict : Getting People to Work Together Productively
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Lexington Books/Fortress Academic, 1993
ISBN 10: 0029324912
ISBN 13: 9780029324912
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Learning to Manage Conflict : Getting People to Work Together Productively
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Lexington Books/Fortress Academic, 1993
ISBN 10: 0029324912
ISBN 13: 9780029324912
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