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Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.
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- PublisherRoutledge
- Publication date2001
- ISBN 10 0824704150
- ISBN 13 9780824704155
- BindingHardcover
- Edition number1
- Number of pages892
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Handbook of Public Quality Management
Published by
Routledge
(2001)
ISBN 10: 0824704150
ISBN 13: 9780824704155
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Hardcover
First Edition
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Book Description Hardcover. Condition: New. First Edition. First Edition thus, as good as new. Handbook of Public Quality Management by Ronald J. Stupak; Peter M. Leitner. Published by Routledge in 2001. Hardcover ISBN:9780824704155. Collectible item in excellent condition. Seller Inventory # 0824704155
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