Synopsis
This introduction to the concepts and theories of quality improvement stresses basic principles, teamwork, and continuous improvement. Chapters cover: quality terms, concepts, and principles; quality benefits, philosophies, and models; team structure and function; continuous improvement concepts and tools; and customer-supplier relations. Written according to the ASQ Certified Quality Improvement Associate (CQIA) Body of Knowledge, the book can serve as a study guide for those preparing for the CQJA exam. A supplemental booklet includes sample test questions, answers, and cross-references. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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The Quality Improvement Handbook
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The Quality Improvement Handbook
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