The Power of Business Process Improvement: The Workbook - Softcover

Page, Susan

Softcover

ISBN 10: 0976042835 ISBN 13: 9780976042839

Publisher: Lowell Books, 2013

Synopsis

If you are baffled by why your company makes the same errors, would like to focus your employees' limited time on more valuable work, struggle to resolve an issue you know little about, or make sense of overwhelming new responsibilities-the answer to all of these common challenges, and many more, is business process improvement (BPI). The Power of Business Process Improvement: The Workbook complements the author's popular book, The Power of Business Process Improvement, published by the American Management Association (AMA). In The Workbook, Susan Page offers a streamlined approach to BPI by providing the templates and tools necessary to help you quickly move through the proven 10-step formula leading your business to become more effective, efficient, and adaptable. Arranged in a results-oriented progression, use The Workbook individually or in a group setting to identify and prioritize the processes that need fixing, eliminate redundancy and bureaucracy, control costs, reduce errors, delight customers, and give your organization an edge on continuous improvement.

About this title

From the Author:

So many readers of The Power of Business Process Improvement asked if I can provide training or consultation to his or her organization. My goal in writing the original book was to enable individuals to do the work without the need for me (or any consultant) to assist them.

The Workbook is a result of many inquiries from readers to simplify the text book, provide templates that they can write on, and create a tool that they can use in a group setting where everyone can have a copy and work on process improvement.

Use The Workbook alongside the Kindle version of the original hardcover book.

About the Author:

Susan Page is an experienced business process improvement consultant who has worked with the computer, banking, health management, and entertainment industries. She is the author of the popular book on improving a company's business processes. The Power of Business Process Improvement, published by the American Management Association, has become an industry standard for anyone new to business process improvement, and a tool for others. She has worked for a major entertainment company in Orlando, Florida, for the past 16 years, and is currently a manager of Human Resource Information Systems (HRIS).

About this edition

• Publisher: Lowell Books
• Publication date: 2013
• ISBN 10: 0976042835
• ISBN 13: 9780976042839
• Binding: Paperback
• Number of pages: 180