I Quit But Forgot to Tell You - Hardcover

Terri Kabachnick

Hardcover

ISBN 10: 0977289907 ISBN 13: 9780977289905

Publisher: The Kabachnick Group, 2006

Synopsis

As customers, we have been received service from people who quit but never left. As employees, we have been managed by bosses who quit mentally but are physically still on the job. As managers, we have managed people who are still on the company payroll but are no longer a part of the team. We call call these people disengaged workers. Employee disengagment is —a deadly virus that is’ spreading throughout businesses worldwide.

Let’s face it, no one takes a job intending to fail - no employer hires with the intent to fire -both parties want only the best. They both want to succeed. So what happens?

Disengagement statistics are telling, but they don’t convey the entire story. You must look at the human issues behind the numbers. That’s why much of I Quit, But Forgot To Tell You is premised on real-life experiences, first as a professional in the field of retail, then as a retail strategist and advisor. The ideas and recommendations, however, are equally suited for all industries; they are straightforward, logical truths that utilize the logic of human nature to achieve the goals of both the individual and the organization.

About this title

About the Author:

Terri Kabachnick is one of retailing’s most sought-after productivity specialists and an international expert on perfecting the human side of business. She founded The Kabachnick Group in 1984 and in over 30 years of business has had the honor and privilege to work with some of the world’s most successful business leaders.

Terri is often quoted as an employee behavior expert and has been featured in such publications as USA Today, Fairchild Publications, Chain Drug Review, as well as other trade and industry publications. Her articles on communication and employee behaviors and beliefs have become required reading at many top companies.

A frequent keynote speaker at industry and trade conferences, Terri’'s motivational and informative presentations educate managers and executives in the behaviors, beliefs, values, attributes and competencies necessary for top performance and productivity. Terri frequently tells audiences worldwide: "A business doesn’'t make people successful – people make a business successful."

Review:

"Sweep your organization of stewing frustrations to build productivity, profits and a legendary brand at every touch point. Read on!" --Brad Davis - CMO, Retired - Washington Mutual

"A beautifully written, practical, and wise book by an author who has lived the lessons she teaches. You will beed your highlighter when you read this book!" --Dr. Leonard L. Berry - Distonguished Professor of Marketing, Texas A&M University,

About this edition

• Publisher: The Kabachnick Group
• Publication date: 2006
• ISBN 10: 0977289907
• ISBN 13: 9780977289905
• Binding: Hardcover
• Number of pages: 317