The Secrets of Successful Communication: A Simple Guide to Effective Encounters in Business (Big Brain vs. Little Brain Communication) - Softcover

Kevin T. McCarney

Softcover

ISBN 10: 0983124434 ISBN 13: 9780983124436

Publisher: O'Connell House, 2011

Synopsis

This book will help you identify the opportunities to turn every encounter into a great encounter. It provides some simple tools that will help you become a better ambassador of yourself and the businesses and organizations you are a part of. You will discover a precise yet simple and enjoyable method of learning to communicate effectively, positively, and even happily with everyone you encounter, from the angry customer who did not get what he ordered to the noisy people sitting in front of you in the movie theater. The tools apply equally well to your private life as they do to your work life. The tips can work at home, at the office, at school, on the Little League diamond, and even on the freeway. The good news is that achieving the seemingly impossible result of outstanding communication with anyone is remarkably easy to teach, to learn, and to implement using the tools this book will share.

About this title

About the Author:

Businessman, entrepreneur, and community leader Kevin T. McCarney has had millions of encounters with people of all kinds since he opened his first Poquito Más restaurant in 1984. From the beginning, he has worked to create a business that would inspire loyalty from both his customers and his employees. He understands that a business thrives with every great encounter and suffers with every poor one. And he believes that the same is true of every part of life. That first small restaurant has grown into a $15 million-a-year business with twelve locations in the Los Angeles area, including one on the lot of Warner Bros Studios, serving over 4,000 customers every day. Kevin has been a guest speaker at the USC Marshall School of Business, the UCLA Anderson School of Business, and Woodbury University.

Review:

The Secrets of Successful Communication brings civility back into a world that depends so much on e-mails, texts, and tweets. --Peter Hubbard, CEO, Pacific Title Archives

This elegant message is just right for school and work. I want to have copies of the book for my clients. The book gets right to the point, and the examples are great. The best part is the Takeaways. --William H. Crookston, Professor Emeritus of Clinical Entrepreneurship, USC Marshall School of Business

Easy to read and filled with great examples, this book presents a thoughtful yet entertaining view of human communication . . .I believe everybody can take something from this book that will assist them to communicate better. --Larry Applebaum, Member, Board of Education, Burbank Unified School District

About this edition

• Publisher: O'Connell House
• Publication date: 2011
• ISBN 10: 0983124434
• ISBN 13: 9780983124436
• Binding: Paperback
• Number of pages: 186