Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience - Softcover

Cleveland, Brad

  • 4.39 out of 5 stars
    31 ratings by Goodreads
 
9780985461133: Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience
Softcover
ISBN 10: 0985461136 ISBN 13: 9780985461133
Publisher: ICMI, 2019

Synopsis

Contact Center Management on Fast Forward is the most widely read book on contact center management available today. Trusted for its accuracy, clarity, and proven guidance, it has become required reading in organizations around the world. This fourth edition is updated with new guidance on customer expectations, omnichannel, social media, performance metrics, strategy, and much more!

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About the Author

Brad Cleveland is known globally as one of today's foremost experts in customer strategy and management. He has worked across 45 U.S. states and in over 60 countries for clients as diverse as American Express, Apple, USAA, the University of California, and the federal governments of Australia, Canada, and the United States. His books and articles have been translated into more than a dozen languages. He is a sought-after consultant and a popular speaker who presents with sparkle, insight, and humor.

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Publisher
ICMI
Publication date
2019
Language
English
ISBN 10 
0985461136
ISBN 13 
9780985461133
Binding
Paperback
Number of pages
514
Rating
  • 4.39 out of 5 stars
    31 ratings by Goodreads