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The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
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- PublisherMcGraw-Hill Education / Asia
- Publication date2013
- ISBN 10 1259010651
- ISBN 13 9781259010651
- BindingPaperback
- Number of pages544
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Service Management
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Service Management: Operations, Strategy, Information Technology (Int'l Ed)
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Service Management: Operations, Strategy, Information Technology (Int'l Ed)
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Service Management: Operations, Strategy, Information Technology (Int'l Ed)
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Service Management: Operations, Strategy, Information Technology (Int'l Ed)
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McGraw-Hill Education / Asia
(2013)
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