Ultimate Basic Business Skills: Training an Effective Workforce - Softcover

Atwood, Christee Gabour

9781562865894: Ultimate Basic Business Skills: Training an Effective Workforce

Softcover

ISBN 10: 1562865897 ISBN 13: 9781562865894

Publisher: Association for Talent Development, 2009

Having a copy of Ultimate Basic Business Skills: Training an Effective Workforce on your bookshelf is like having an on-call business training department. This book offers ready-to-present programs on the most critical frontline business skills every member of your organization needs. Too often training in these basic business areas is ignored in favor of more pressing product or service training. Ultimate Basics Business Skills offers learning professionals everything needed to quickly deploy this valuable training. Lively, scripted half-day programs in more than 20 individual topic areas cover external and internal customer service skills, project management, help in projecting a professional image and working in a team environment, and much more.

The book uses the familiar structure of the Trainer's Workshop Series to guide the training sessions and includes all handouts, worksheets, assessments, and PowerPoint slides to allow users to quickly create training targeted specifically for their intended audience. All programs offer enough additional material to allow expanding the program length to suit training needs. Users can easily blend, mix, and match formats and contents to create just the program your organization needs.

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About the Author:

When you use a workbook by Christee Atwood, you gain the benefit of her impressive experience as a speaker, trainer, and knowledge management adviser. A certified Franklin Covey trainer who has worked withFortune 500 companies, major associations, and governmental entities, Atwood provides the knowledge and tools you need to deliver top-notch workshops in your own organization. She does all this with an easy-to-read conversational style and plenty of humor. In fact, Atwood teaches "But UnSeriously Folks!"―a course on the effective use of humor in the workplace―and has written a humorous autobiography, Three Feet Under: Journal of a Midlife Crisis. Atwood has also written three ASTD Press books: Knowledge Management Basics, Succession Planning Basics, and Presentation Skills Training.

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