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While most books on negotiating teach you to beat an opponent, Kheel stresses the art of persuasion and the techniques of compromise. "There are times when a tough-as-nails approach will work," he writes. "But the basic aim of negotiation is to get your opponent to agree to give you what you want. You may be able to bully him into doing that. You can also be successful by being skillfully persuasive." Kheel is an expert at the three types of "alternative dispute resolutions": mediation, arbitration, and negotiation. And in separate chapters he explains his "ten commandments" and other fine points for mastering each. Kheel peppers the book with anecdotes about his efforts to settle labor disagreements throughout his long career, including those involving personalities such as comedian Carol Burnett and the late Washington newspaper publisher Philip Graham. This book is for anyone seeking advice on how to reach a deal that's best for all sides at the table. --Dan Ring
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