By promising same-day delivery and delighting customers, "thinking big" Mack turned an ordinary business into an all-American success story. At the same time, he earned a reputation as a consummate promoter, a civic contributor, and a devoted philanthropist. Mack's many accomplishments enable him to provide a powerful message, including seven principles for business owners, managers, and employees at every level. Always Think Big provides Mack's tips, pointers, and principles that anyone can use to improve his or her approach to customer service, marketing, and managing.
Jim "Mattress Mac" McIngvale, cofounder and owner of Gallery Furniture in Houston, Texas, is known as the "save you money, same-day delivery mattress guy" who is constantly in the news. Mac has shared his passion for success and commitment to the community as a guest on Oprah and The Today Show.
Dr. Thomas N. Duening is an entrepreneur, consultant, author, and college instructor. He holds a bachelor’s degree from the University of Wisconsin and a master’s degree and doctorate from the University of Minnesota.
Dr. John M. Ivancevich is a researcher, trainer, consultant, and prolific textbook author with more than 60 titles to his credit. He holds a bachelor’s degree from Purdue University and a master’s degree and doctorate from the University of Maryland.