294 pp, hardbound, 1st edition so stated (apparent 2nd printing -- number line stops at "2"), INSCRIBED BY AUTHOR ffep, "(To) . . . ./I like the way/you test(?) -- ideas,/people, processes -- /keep pushing the/envelope/Russ Linden," owner's name inked ffep, otherwise super clean and binding tight, NOT EXLIB.

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Bibliographic Details

Title: Seamless Government: a Practical Guide to Re-Engineering in the Public Sector
Publisher: Jossey-Bass
Publication Date: 1994
Language: English
ISBN 10: 078790015X
ISBN 13: 9780787900151
Binding: Hardcover
Edition: First Edition
Condition: F-
Dust Jacket Condition: Dust Jacket Included
Signed: Signed by Author

About this title

Synopsis

Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.

About the Author

RUSSELL M. LINDEN Ph.D., is principal of Russ Linden &Associates, a management consulting firm that focuses on publicsector innovations. His clients have included the National Academyof Sciences, the Internal Revenue Service, the Departments of theArmy and Navy, the National Academy of Public Administration, theFBI Academy, and more than three dozen state and local governmentagencies. He is the author of From Vision to Reality: Strategies ofSuccessful Innovators in Government (1990).

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