Collectible, signed by author, edition! Excellent condition. Interior is tight, bright and clean; no underlining, notes or highlighting. Hard covers are tight and stiff. Complete with original and sticker free paper dust cover. Minor scuffing and/or wrinkles on the paper dust cover. Gift inscription on inside page. 100% Satisfaction Guaranteed. All items are carefully enclosed with bubble wrap. We ship promptly and worldwide via US Post and will email you a tracking number. Seller Inventory # SKU0060736

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Bibliographic Details

Title: Bank 2.0: How Customer Behavior and ...

Publisher: Marshall Cavendish Reference

Publication Date: 2010

Binding: Hardcover

Condition: Like New

Signed: Signed by

About this title

Synopsis:

The financial crisis is just beginning for retail institutions. Ninety to ninety-five per cent of bank transactions are executed electronically today. The Internet, ATMs, call centres and smartphones have become mainstream for customers. But banks still classify these as alternative channels and maintain an organisation structure where Branch dominates thinking. Continued technology innovations, Web 2.0, social networking, app phones and mobility are also stretching traditional banking models to the limit. BANK 2.0 reveals why customer behaviour is so rapidly changing, how branches will evolve, why cheques are disappearing, and why your mobile phone will replace your wallet all within the next 10 years.

About the Author:

Brett King is an accomplished professional speaker, an advisor to top financial institutions globally, and an acknowledged expert on wealth management, customer experience and retail channel distribution strategy. He also runs User Strategy, a boutique consultancy focused on improving customer interaction for leading financial services companies and businesses. Brett previously helmed the Asia division of Modern Media and the E-Business service line for Deloitte. His clients include HSBC, Citigroup, UBS, Standard Chartered, Abu Dhabi Commercial Bank and many more.

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Brockett Designs has over 40 years of experience in the mail order business. They are conveniently located in south central Montana for rapid shipping to all parts of North America. Their well trained sales staff meticulously inspects each book and provides an accurate as possible, description when listing it. Your book will be carefully wrapped, securely packaged and promptly shipped via the delivery method you choose by Brockett Designs' professional shipping crew. Returns are never a problem and are always handled quickly and efficiently. Brockett Designs guarantees your satisfaction with their products and service or your purchase price will be cheerfully refunded. We want every order to go as smoothly as possible, but in rare cases, problems will occur and mistakes will happen. Buyers should contact us with any questions or problems they may have. *Feedback should not be given until after Brockett Designs has had the opportunity to address the problem. In nearly all cases the problem will be resolved quickly and to the buyer's satisfaction.

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