Curing Health Care : New Strategies for Quality Improvement (Health Management Ser.)

Applying Quality-Assurance Methods

A Report on the National Demonstration Project on Quality Improvement in Health Care

This book is recommAnded for managers wanting to enhance service quality and productivity. By avoiding mistakes and useless units of activity, gains in productivity occur as quality improves.
--Healthcare Financial Management

Learn how health care organizations can use the quality improvement process to help regain control and hope in a time of frustration and skyrocketing costs. In ten key lessons, the authors demonstrate what works and does not work in actual practice. They present case examples of specific health care improvement projects ranging from transport of critically ill infants to quick turnaround of emergency lab specimens and to the generation of accurate Medicare bills.

DONALD M. BERWICK is professor of Law and Public Health and professor of Medicine at Harvard School of Public Health and Harvard Medical School. He is the author of Just Doctoring: Medical Ethics in the Liberal State (1991).