Micro Messaging: Why Great Leadership Is Beyond Words

Young, Stephen

ISBN 10: 0071467572 / ISBN 13: 9780071467575

Published by McGraw-Hill Book Companies, Inc., New York City, New York, 2007

About this Item

"Stephen Young, one of the foremost experts on leadership, introduces the concept of micromessages-the gestrures, facial expressions, tones of voice, word choices, eye contact, and interactive nuances that can be either debilitating or empowering to employees and to power of leadership. Once you understand these micromessages, you'll be able to improves your leadership skills." This book has 201 pages. The book is a SIGNED copy from the author, Stephen Young. 8vo - over 7¾" - 9¾" tall.

Seller Inventory # 063622

Bibliographic Details

• Title: Micro Messaging: Why Great Leadership Is Beyond Words
• Publisher: McGraw-Hill Book Companies, Inc., New York City, New York
• Publication Date: 2007
• Language: English
• ISBN 10: 0071467572
• ISBN 13: 9780071467575
• Binding: Hard Cover
• Edition: First Printing
• Condition: Fine
• Dust Jacket Condition: Fine
• Signed: Signed by Author
• Seller catalogs:
  • Business
  • Management
  • Mass Communications

About this title

Synopsis

Should you sweat the small stuff?

Absolutely, says Stephen Young-especially when it comes to those critical behaviors that can make or break performance. The reason is simple: no matter what you think you're saying, your words, gestures, and tone of voice can actually communicate something entirely different.

Too often, negative micromessages undermine morale, business opportunities, and ultimately your organization. Micromessaging examines the nuanced behaviors that we all blindly use and react to in our dealings with others. Yet as Young points out, these micromessages can reveal a lot about our own-and our superiors'-biases and preconceived notions. Learning how to constructively address these behaviors can bring about positive change.

Young offers a common language for encouraging open discussion in the workplace, along with skills to identify and address familiar micromessages; tools for deploying microadvantages; and real-life workplace scenarios, self-assessments, and solutions that help readers interpret and alter ingrained behaviors and their effects. He delivers valuable information on

• Cruicial leadership skills and how to acquire them
• Universal workplace cultural issues
• How expectations affect the performance of others
• Ways to speak fairly, not falsely
• Techniques that eliminate group think
• How to reset the "filters" you use to "screen" others

Based on research from MIT, Young's approach has already helped numerous Fortune 500 clients, including Merck, Intel, Lockheed Martin, Starbucks, IBM, Boeing, Wells Fargo, Bank of America, Cisco, and Raytheon to increase leadership effectiveness. With its proven wisdom, you can experience what so many business executives worldwide have discovered and make it a powerful part of your leadership skill set.

About the Author

For more than a decade, organizational guru Stephen Young has brought his powerful message about micromessaging and leadership to executives in businesses spanning fifteen countries. In 2002, Young founded Insight Education Systems, a management consulting firm specializing in leadership and organizational development, applying these concepts to nearly 10% of the Fortune 500 and many of their CEOs and leadership teams. Previously, as Senior Vice President at JP Morgan Chase he managed the firm's worldwide diversity strategy. Under his leadership, the company garnered numerous awards including the Catalyst Award and Fortune magazine's list of Top 50 Companies for Minorities, and it was ranked as the #1 company for diversity by Inc. magazine.