- Signed
- Softcover
- Used
Seller: Chapter 1, Johannesburg, GAU, South AfricaChapter 1
AbeBooks seller since March 29, 2004
Condition: Used - Good
US$ 24.00
Quantity: 1 available
Add to basketItem description from seller
Signed by Author(s)wraps are shelf rubbed. light marks. signed by author. well bound. good copy.[S.K]. Our orders are shipped using tracked courier delivery services.
Seller Inventory # apkl
- Title
- Up Your Service
- Author
- Kaufman, Ron
- Publisher
- Ron Kaufmann
- Publication year
- 2000
- Condition
- Good
- Signed
- signed
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 981042132X
- ISBN 13
- 9789810421328
- Edition
- 2nd Edition.
- Item weight
- 1 ounce
- Seller catalogs
- Business
Quality service, excellent service, world-class, tip-top, red-carpet service. Impeccable, unbelievable, spectacular service.
Everyone is talking about SERVICE. Heres why!
Delighted customers are more loyal, come more often, spend more money and tell their friends about you.
That means more pleasure and more profits for you.
Angry customers leave in a hurry, cancel orders, upset your staff and tell negative stories about you.
The benefits of your service going UP are clear. But how do you make it happen?
This fun-to-read, easy-to-use book shows you clearly what to do, plus how to do it and why: proven strategies and practical action steps to successfully UP Your Service!
Packed with practical examples, high-value learning and hundreds of new ideas to help you:
* Build a mindset and a toolset to bring your service UP!
* Develop a service culture that sizzles and succeeds
* Apply proven techniques to get closer to your customers
* Polish your perception points to create positive impressions
* Leverage customer value dimensions for long-term profits
* Achieve surprising and unbelievable! service standards
* Increase customer loyalty with effective service recovery
* Discover the hidden power in service guarantees
* Enjoy the results and winning reputation you deserve
"Synopsis" may belong to another edition of this title.
About the Author
Ron delivers high-energy keynote speeches, interactive workshops, team-building programs and culture-building special events. His many repeat clients include multi-national companies, government agencies and industry associations in high technology, financial, professional and medical services, manufacturing, retailing, entertainment, hospitality, transportation, tourism and public recreation.
Ron writes the free monthly newsletter, "The Best of Active Learning!"
"About the title" may belong to another edition of this title.
Chapter 1
Johannesburg, GAU, South Africa
AbeBooks seller since March 29, 2004
Shipping rates from South Africa to U.S.A.
| Item | 10 to 15 business days | 5 to 10 business days |
|---|---|---|
| First item | US$ 28.00 | US$ 33.60 |
Payment methods
- Paypal
Store description
Chapter 1 trades out of three premises that are all in the Johannesburg area. Our emphasis is providing quality books at highly competitive prices. A large (and continuously growing) selection of our books are listed on various websites on the internet. We post on a daily basis to all parts of the world. All our books are parcelled in tissue paper, bubble wrap, card board and strong brown paper. If the book has a dust jacket it is provided with a protective cellophane sleeve. We supply a tracking number on every parcel that we post. We specialise in Modern First Editions, Rhodesiana, Africana and other rare and out of print books. We are always looking to buy interesting and unusual books and libraries in Johannesburg and Cape Town. We are prepared to travel within the greater Johannesburg and Cape Town area if the quantity warrants it.…
Specialty
Rhodesiana, other rare books on AfricaSeller's business information
Chapter 1
Terms of sale
Payment in full prior to despatch of merchandise. sole proprietor.
Shipping terms
Shipping costs are based on books weighing 1.1 LB, or 0.5 kg. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.