- Signed
- Softcover
- Used
Seller: Wonder Book, Frederick, MD, U.S.A.Wonder Book
AbeBooks seller since November 1, 1997
Condition: Used - Very good
US$ 12.38
Quantity: 1 available
Add to basketItem description from seller
Signed Copy . Signed/Inscribed by author on half title page.
Seller Inventory # D16OS-00063
- Title
- UP Your Service!
- Author
- Ron Kaufman
- Publisher
- Ron Kaufman Pte Ltd
- Publication year
- 2000
- Condition
- Very Good
- Signed
- Signed by Author(s)
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 981042132X
- ISBN 13
- 9789810421328
- Edition
- 2nd Edition
Quality service, excellent service, world-class, tip-top, red-carpet service. Impeccable, unbelievable, spectacular service.
Everyone is talking about SERVICE. Heres why!
Delighted customers are more loyal, come more often, spend more money and tell their friends about you.
That means more pleasure and more profits for you.
Angry customers leave in a hurry, cancel orders, upset your staff and tell negative stories about you.
The benefits of your service going UP are clear. But how do you make it happen?
This fun-to-read, easy-to-use book shows you clearly what to do, plus how to do it and why: proven strategies and practical action steps to successfully UP Your Service!
Packed with practical examples, high-value learning and hundreds of new ideas to help you:
* Build a mindset and a toolset to bring your service UP!
* Develop a service culture that sizzles and succeeds
* Apply proven techniques to get closer to your customers
* Polish your perception points to create positive impressions
* Leverage customer value dimensions for long-term profits
* Achieve surprising and unbelievable! service standards
* Increase customer loyalty with effective service recovery
* Discover the hidden power in service guarantees
* Enjoy the results and winning reputation you deserve
"Synopsis" may belong to another edition of this title.
About the Author
Ron delivers high-energy keynote speeches, interactive workshops, team-building programs and culture-building special events. His many repeat clients include multi-national companies, government agencies and industry associations in high technology, financial, professional and medical services, manufacturing, retailing, entertainment, hospitality, transportation, tourism and public recreation.
Ron writes the free monthly newsletter, "The Best of Active Learning!"
"About the title" may belong to another edition of this title.
Wonder Book
Frederick, MD, U.S.A.
Shipping rates within U.S.A.
| Item | 5 to 9 business days | 3 to 6 business days |
|---|---|---|
| First item | US$ 0.00 | US$ 10.98 |
Payment methods
Store description
With 3 stores less than 1 hour outside the DC/Metropolitan area (1 in Gaithersburg, 1 in Frederick and 1 in Hagerstown, MD), we have the largest selection of books in the tri-state area. Wonder Book and Video has been in business since 1980 and online since 1997. We have over 1 Million books for sale on our website and another 1 Million books for sale in our 3 locations. Items on Abe are not necessarily in stock at our retail locations. Please do not call the stores to place orders for Abe Books sales. We have a very active online inventory and as such, we can receive multiple orders for the same item. We fill those orders on a first come first serve basis, but will refund promptly any items that are out of stock. Since 1980 it has always been about the books. ALL kinds of books from 95 cent children's paperbacks to five figure rare and collectibles. A merging of the old and new is where we started, and it is where we are today. Our retail stores have always been places where a reader can rush in looking for a title needed for a term paper that is due the next day, or where bibliophiles can get lost "in the stacks" for as long as they wish. In 2002 USAToday recognized us as "1 of 10 Great Old Bookstores", and we have been featured in numerous other newspaper and TV stories including Washington Post and CSpan. Members ABAA, ILAB.…
Association member
Seller's business information
Wonder Book
Wonder Book and Video, 1550 Tilco Drive
Frederick, MD U.S.A. 21704
Terms of sale
We want you to be satisfied with the book you order. Our general description is conservative and the book should be as good or better than our general description may indicate.
RETURNS are cheerfully accepted up to 30 days. We ship out within 1-2 business days and U.S. Standard Shipments usually arrive within 6-9 business days, Priority 3-6. We want you to be satisfied with the book you order. Our general description is conservative and the book should be as good or better than our general description may indicate. We respond to every order inquiry within 2 business days, however our emails may occassionally get moved to spam/junk folders or refused from your internet/email provider. IF YOU HAVE EMAILED US AND HAVE NOT RECEIVED A RESPONSE - PLEASE CHECK YOUR SPAM SETTINGS AND/OR ADD OUR EMAIL TO YOUR ADDRESS BOOK.
Shipping terms
STANDARD DOMESTIC U.S. SHIPPING IS FREE. Priority Shipping is only $6.99 for first item, $1 each additional. Orders ship within 2 business days. Shipping outside of U.S. is typically between $8-13 and takes between 8-15 business days. Heavier books may require additional shipping. Faster Needs Please Inquire.