Die ultimative Frage : mit dem Net-Promotor-Score zu loyalen Kunden und profitablem Wachstum. Fred Reichheld. Mit Franz-Josef Seidensticker. Aus dem Amerikan. von Ingrid Proß-Gill

Reichheld, Frederick F.:

ISBN 10: 3446407014 ISBN 13: 9783446407015
Published by München ; Wien : Hanser, 2006
Language: German
Condition: Used - Fine Hardcover

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Used - Hardcover

Condition: Used - Fine

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