The use of ISO 9001 as a competitive advantage: A case study

The implementation of a Quality Management System is a strategic decision for an organization and will enable it to operate with proper control of its processes, bringing numerous benefits, including: Planning; Improved Documentation Management, with a reduction in the number of forms, records, and standards; Improved management and reliability of processes and work routines; Improved internal communication practices; Improved standardization and productivity; Increased internal and external customer satisfaction; Integration of all company processes and departments, ensuring that all customer requirements are met in a single management system. The use of this tool leads to a sharp decrease in wasted resources, because the sooner a defect is found, the lower the production cost will be; prevention is cheaper than detection. This provides an opportunity to increase the company's profits. A company that uses ISO 9001 as its system stands out from the rest in the market, in addition to having an opportunity for expansion within its context, meeting the most rigorous international quality standards.