"Unskilled communication" in the workplace can lead to missed deadlines, unfilled orders, misdirected bills and, ultimately, lost business. The cure, according to communications consultant Raymond M. Olderman, is focus, determination, practice--and the tips he outlines in the 10 Minute Guide to Business Communication. Among his how-tos are suggestions for defining goals and approaches; using e-mail; writing persuasive letters; developing better listening skills; dealing with peers, subordinates and superiors; conducting productive meetings; communicating across cultures; and solving disagreements. The final chapter in this series of easily digestible nuggets explains how to measure your performance.

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