The Consultant's Scorecard: Tracking Results and Bottom-Line Impact of Consulting Projects

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9780071348164: The Consultant's Scorecard: Tracking Results and Bottom-Line Impact of Consulting Projects

Most salespeople now have laptop computers, but rarely receive training in how to use them effectively to make a sales presentation. How to Sell with a Laptop is the first book that tells sales people: How to use a laptop computer strategically on each sales call; What to do and what not to do when delivering a laptop-based sales presentation; How to use the Web to access information during a sales call, and; Tips for making easy PowerPoint presentations - customized for each client. The first framework to help both consultatns and their clients measure the impact - and return on investment - of consulting projects. Today's consulting business faces an accountability crisis. Consultants are increasingly being required to prove the measurable value - and return on client's investment - of their work. The Consultant's Scorecard outlines a valuable new program that allows both consultants and their clients to measure the success of consulting and performance improvement projects in terms of business impact, ROI, and other widely accepted performance standards. Based on innovative methods that have worked for leading companies including AT&T, Compaw, and Bristol Myers-Squibb - complete with case studies and examples - The consultant's Scorecard contains checklists, tables, and charts to help the reader isolate each critical area of theconsulting project. It is the first book to provide a step-by-step method for confidently evaluating the overall success of consulting and performance improvement projects.

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From the Back Cover:

Measure the business impact--and return on investment--of any consulting project! Consulting clients want to know that hte large fees they pay will bring measurable results to their organization--and successful consultants work hard to communicate the value of their work to clients. The problem is, both consultants and clients have been frustrated by the lack of rigorous methods for measuring the impact of the consultant's work. The Consultant's Scorecard offers solutions to this "accountability crisis" in the consulting profession by explaining how consultants can prove the value of their work to clients. Just as important, the book explains how clients can--and should--hold their consultants accountable for delivering measurable results. Written for both consultants and clients, The Consultant's Scorecard offers simple data collection techniques to help consultants in any industry measure the value of their work for clients in six key areas: client satisfaction; new knowledge and skills acquired by the client; successful project implementation; business unit impact; return on investment; intangible benefits. "The Consultant's Scorecard is the first book to present a comprehensive, practical approach to showing the bottom line of consulting. Using proven techniques, supported b examples from leading companies, six key measures are developed to show the complete impact of consulting, including measuring ROI. This balanced approach to measurement is essentiaal for consultants who want ot show the value of their interventions, and for clients who want to hold their consultants accountable for delivering measurable results. Jack Phillips' unique approach to measuring the return on investment of consulting makes The Consultant's Scorecard a must read for anyone involved in the consulting process."--Stephen R. Covey, author of the No. 1 best-seller, The Seven Habits of Highly Effective People.

About the Author:

Jack Phillips, Ph.D., is the founder of Performance Resources Organization, now the world's leading consulting firm specializing in accountability issues. The author or editor of more than 200 books and 100 articles, including The Handbook of Training Evaluation and Measurement, he has served as a bank president, Fortune 500 training and development manager, and professor of management at a major state university. His clients in 20 countries include such internationally respected companies as AT&T, Federal Express, Lockheed Martin, Motorola, and Xerox.

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