Service Management

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9780072312676: Service Management
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Designed for courses in service management, service operations management, or operations management. This book looks at services and the economy, the service concept and competitive strategy, and managing service operations.

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Other Popular Editions of the Same Title

9780072823738: Service Management: Operations, Strategy, and Information Technology

Featured Edition

ISBN 10:  0072823739 ISBN 13:  9780072823738
Publisher: Irwin Professional Pub, 2004
Hardcover

9780072982305: Service Management (Irwin/Mcgraw-Hill Series in Operations and Decision Sciences.)

McGraw..., 2005
Hardcover

9780070217607: Service Management: Operations, Strategy, and Information Technology

Mcgraw..., 1997
Hardcover

9780071214575: Service Management: Operations, Strategy, and Information Technology

Irwin ..., 2004
Hardcover

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James A. Fitzsimmons; Mona J. Fitzsimmons
Published by McGraw-Hill College
ISBN 10: 007231267X ISBN 13: 9780072312676
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