Service Management: Operations, Strategy, and Information Technology - Hardcover

James A. Fitzsimmons

Hardcover

ISBN 10: 0072858753 ISBN 13: 9780072858754

Publisher: McGraw-Hill : Irwin, 2004

Synopsis

"Text Book with Student CD-ROM for use with Service Management (fourth edition) by James Fitzsimmons and Mona Fitzsimmons. System Requirements: (for CD-ROM) Pentium Based Processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as Default Browser, Microsoft Office or Equivalent." [from book and CD-ROM]

Edition details

• Publisher: McGraw-Hill : Irwin
• Publication date: 2004
• Language: English
• ISBN 10: 0072858753
• ISBN 13: 9780072858754
• Binding: Hardcover
• Edition number: 4
• Number of pages: 587