Understanding and Implementing ISO 9000 and Other ISO Standards (2nd Edition) - Softcover

Goetsch, David L.; Davis, Stanley

Softcover

ISBN 10: 013041106X ISBN 13: 9780130411068

Publisher: Pearson, 2001

Synopsis

As organizations that compete in the global marketplace seek to achieve peak performance, worldclass quality, and personnel improvement, interest in ISO 9000 certification has gained worldwide momentum. This practical resource and guide uses a step-by-step model to understanding the ISO 9000-2000 series of standards and explains how to use them in an organization. Provides a detailed summary of similarities and differences between the earlier version and ISO 9000-2000. Features ISO INFO boxes throughout that show how material being discussed applies to an actual work setting. Offers a Serialized Case Study after every chapter that applies the information from a given chapter to how it was used in a real setting in which ISO 9000 registration was pursued; the story unfolds with each new chapter showing the problems, strategies, mistakes, and achievements of a company going through the registration process. Ideal as a step-by-step, how-to guide for use in organizations that are interested in ISO 9000 registration.

About this title

About the Author

David L. Goetsch is provost of the joint campus of the University of West Florida and Okaloosa-Walton Community College in Fort Walton Beach, Florida. He also administers Florida's Center for Manufacturing Competitiveness that is located on the campus, and is president of the Institute for Corporate Competitiveness, a private company. Dr. Goetsch is cofounder of The Quality Institute, a partnership of the University of West Florida, Okaloosa-Walton Community College, and the Okaloosa Economic Development Council. He currently serves on the executive board of the Institute.

Stanley B. Davis was a manufacturing executive with Harris Corporation until his retirement in 1992. He was founding managing director of The Quality Institute and is a well-known expert in the areas of implementing Total Quality Management, statistical process control, just-in-time manufacturing, benchmarking, quality management systems, and environmental management systems. He currently serves as Professor of Quality at the Institute, and heads his own consulting firm, Stan Davis Consulting, which is dedicated to assisting private industry and public organizations throughout North America achieve world-class performance and competitiveness.

From the Back Cover

Understanding and Implementing ISO 9000:2000, Second Edition, presents information on the newly updated ISO 9000:2000 standards. The text serves as a practical teaching resource and a how-to guide, appropriate for both traditional classroom and workshop environments. It provides a step-by-step model for understanding the year 2000 version of the ISO 9000 standard and its supporting documents, and for implementation and registration to the standard.

Features of this text include:

• Clear, easy-to-follow explanations of the standards and related concepts
• Case studies that apply the concepts to real-world situations
• End-of-chapter summaries, lists of key terms, and review questions that support the user's comprehension of the material
• Appendices of information that relate to the study and application of the standard, including a comprehensive checklist that will assist organizations in assessing their readiness for registration

Excerpt. © Reprinted by permission. All rights reserved.

In December, 2000, ISO released the new version of ISO 9000. Its departure from the earlier version is dramatic, especially in its adoption of the eight quality management principles (see Chapter One) and emphasis on customer satisfaction and continual improvement. All of these are part of the fundamental philosophy of Total Quality Management (TQM) too long ignored bra ISO 9000. Even though these changes dictated that virtually everything in the original book be replaced bra totally new material for this second edition, the authors are in complete accord with ISO's move toward TQM. We salute the members of TC 176, the committee that has brought a remarkable new ISO 9000 to organizations around the world. WHY WAS THIS BOOK WRITTEN AND FOR WHOM?

Understanding and Implementing ISO 9000:2000 was written in response to the need for a practical teaching resource and a how-to guide that would provide a step-by-step model for understanding the year 2000 version of the ISO 9000 standard and its supporting documents, and for implementation and registration to the standard.

It is the authors' intent in the writing of this book that it might serve a triple role.

* First, it is intended to be a primary text in courses based on ISO 9000, the international standard for quality management systems, and a supplemental text in courses dealing with management, industrial management, and total quality management.
* Second, for private and public sector organizations, the book was designed to be a practical hands-on manual for implementing a quality management system conforming to ISO 9000, and doing so at an affordable cost.
* Third, the book is intended for organizations in the private and public sectors that are currently registered to the 1994 version of ISO 9000, to guide them through the preparations necessary to retain registration under the far different 2000 version.

Since its first release in 1987, more than 350,000 organizations worldwide have registered under the ISO 9000 International Standard for Quality Management Systems, with tens of thousands more registering each year. ISO 9000 has truly become a force in the world's markets for products and services. The latest version of the standard was released at the end of 2000, and has dramatically raised the quality management system bar for excellence. ISO 9000:2000 has all but eliminated the gap with Total Quality Management, and can now present the opportunity for registered organizations to offer customers consistently high quality products and services while becoming more competitive. These benefits, however, will not come without considerable additional effort on the part of organizations, whether currently registered to ISO 9000:1994 or not yet registered. Understanding and Implementing ISO 9000:2000 shows all organizations what they must do to achieve conformance to the new standard, and helps prepare students for effective roles in private or public sector organizations. ORGANIZATION OF THIS BOOK

This book begins with a comprehensive background on the purpose of standardization, the International Organization for Standardization, and the ISO 9000 standard and why it came into being. Chapter 2 discusses ISO 9000's value and applicability to the service sector, something too long ignored. Chapter 3 leads the reader through the component parts of ISO 9000:2000 and their relationships with each other and with its environmental management system counterpart, ISO 14000, and provides clarification for the sometimes confusing language of the standard. Chapter 4 establishes and explains all of the requirements of the standard in a way that is easily understood. Chapter 5 defines, and develops an understanding of the concept of a quality management system (QMS), its elements, structure, and supporting activities. Chapter 6 clearly defines the documentation and documentation system required, and elaborates on what must be and what need not be documented. Chapter 7 explains and clarifies the registration and audit processes, and offers recommendations for the selection of registrars. Chapter 8 expands on the concept of continual improvement now required by ISO 9000. Chapter 9 provides a step-by-step process for taking the organization through preparation for registration, and finally through the registration audit—and doing it at minimum cost. Chapter 10 explores the new relationship between ISO 9000:2000 and Total Quality Management. Chapter 11 briefly discusses other related ISO, and ISO 9000-based, standards that already exist or are anticipated. Five appendices provide interesting and useful information for the study and application of ISO 9000, including a comprehensive checklist that will assist organizations in assessing their readiness for registration. With the checklist, it is possible not only to determine areas that already meet the requirements of ISO 9000:2000, but also the specific actions that must be taken for conformance or registration.

Edition details

• Publisher: Pearson
• Publication date: 2001
• Language: English
• ISBN 10: 013041106X
• ISBN 13: 9780130411068
• Binding: Paperback
• Edition number: 2
• Number of pages: 384