Synopsis
Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management.This third edition of Services Management provides a comprehensive insight into the industry and its' importance in today's economies. The book is based on three central strands of services customers, employees and operations. The final part of the book addresses the issue of performance management and service strategy.Based on a series of research workshops with academics and practitioners at the Service Management Centre, De Vlerick School of Management, University of Ghent, the authors have produced in-depth case studies and survey research to help students to develop a thorough understanding of the specific challenges and issues of service management today.Services Management third edition is ideal for Service Management students within a Business or Tourism degree, but also of great interest to operations, management, marketing and general business students
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Service Management : An Integrated Approach
Published by
Pearson Education, Limited, 2013
ISBN 10: 027373203X
ISBN 13: 9780273732037
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Seller: Better World Books Ltd, Dunfermline, United Kingdom
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Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 50340459-20
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Service Management An Integrated Approach
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Service Management (Paperback)
Published by
Pearson Education Limited, Harlow, 2013
ISBN 10: 027373203X
ISBN 13: 9780273732037
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Paperback
Seller: Grand Eagle Retail, Bensenville, IL, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: new. Paperback. Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management. This edition of Services Management provides a comprehensive insight into the industry and its' importance in today's economies. The book is based on three central strands of services management: customers, employees and operations. The final part of the book addresses the issue of performance management and service strategy. Based on a series of research workshops with academics and practitioners at the Service Management Centre, De Vlerick School of Management, University of Ghent, the authors have produced in-depth case studies and survey research to help students to develop a thorough understanding of the specific challenges and issues of service management today. Services Management is ideal for Service Management students within a Business or Tourism degree, but also of great interest to operations, management, marketing and general business students After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9780273732037
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Service Management An Integrated Approach
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Service Management
Published by
Pearson Education Limited, 2013
ISBN 10: 027373203X
ISBN 13: 9780273732037
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Softcover
Seller: moluna, Greven, Germany
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Condition: New. InhaltsverzeichnisPart 1: Defining Services Management1. Nature of services2. Nature of services management3. The service conceptPart 2: Designing Services Management4. Services as proc. Seller Inventory # 594491174
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Service Management
Published by
Pearson Education Orphans Mär 2013, 2013
ISBN 10: 027373203X
ISBN 13: 9780273732037
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Taschenbuch. Condition: Neu. Neuware - Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management.This third edition of Services Management provides a comprehensive insight into the industry and its' importance in today's economies. The book is based on three central strands of services management: customers, employees and operations. The final part of the book addresses the issue of performance management and service strategy. Seller Inventory # 9780273732037
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Service Management (Paperback)
Published by
Pearson Education Limited, Harlow, 2013
ISBN 10: 027373203X
ISBN 13: 9780273732037
New
Paperback
Seller: AussieBookSeller, Truganina, VIC, Australia
Seller rating 5 out of 5 stars
Paperback. Condition: new. Paperback. Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management. This edition of Services Management provides a comprehensive insight into the industry and its' importance in today's economies. The book is based on three central strands of services management: customers, employees and operations. The final part of the book addresses the issue of performance management and service strategy. Based on a series of research workshops with academics and practitioners at the Service Management Centre, De Vlerick School of Management, University of Ghent, the authors have produced in-depth case studies and survey research to help students to develop a thorough understanding of the specific challenges and issues of service management today. Services Management is ideal for Service Management students within a Business or Tourism degree, but also of great interest to operations, management, marketing and general business students After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. Seller Inventory # 9780273732037
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