Items related to Service Operations Management: Improving Service Delivery
Synopsis
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
"synopsis" may belong to another edition of this title.
About the Author
Robert Johnston is Professor of Operations Management at Warwick Business School.
Graham Clarkis Senior Lecturer in Operations Management at Cranfield School of Management and Director of the Executive MBA Programme.
Michael Shulver is a Senior Teaching Fellow in the Operations Management Group at Warwick Business School where he is the Academic Director of the School’s BSc in Management.
From the Back Cover
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
Combining a unique practical approach with a detailed theoretical underpinning, the authors provide tools, frameworks and techniques for operational analysis and improvement and set operations management within the wider business context, bringing a valuable 'real world' perspective to this growing area.
Each chapter includes definitions of key terms, real-world examples and case studies with exercises, questions to test both understanding and application together with recommended further reading and suggested web sites to deepen your knowledge.
New features for this 4th edition include:
· A new 17 chapter structure
· A practical focus on ‘how to’ deal with the key issues and challenges facing service operations managers
· A new chapter on the customer experience
· A new chapter on driving continuous improvement
· A new chapter on learning from other operations
· A new chapter on world-class service
· Six new end of chapter case exercises
· A new full-colour design
Service Operations Management is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services. This book is ideal for undergraduates, postgraduates or executives wishing to gain a deeper understanding of managing service operations and improving service delivery.
"About this title" may belong to another edition of this title.
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Service Operations Management: Improving Service Delivery
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
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Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR005057950
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Service Operations Management: Improving Service Delivery
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
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Service Operations Management: Improving Service Delivery
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Paperback. Condition: Good. The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine. Seller Inventory # GOR007057882
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International Edition
Service Operations Management: Improving Service Delivery (4th Edition)
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Softcover. Condition: New. Brand new book. International edition printed overseas but with similar contents as compared to the US edition. Same day shipping with tracking. Seller Inventory # 769|9780273740483
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Johnston: Service Ops Management_p4
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Johnston: Service Ops Management_p4
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Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.98. Seller Inventory # G0273740482I3N00
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Service Operations Management: Improving Service Delivery
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Paperback. Condition: Very Good. Service Operations Management: Improving Service Delivery This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780273740483
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Service Operations Management: Improving Service Delivery
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Paperback. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9780273740483
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Service Operations Management: Improving Service Delivery (4th Edition)
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Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Book contains pencil markings. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1050grams, ISBN:9780273740483. Seller Inventory # 8616492
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Service Operations Management: Improving Service Delivery (4th Edition)
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1050grams, ISBN:9780273740483. Seller Inventory # 8616491
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