Shulver Michael (20 results)
- Softcover
- International Edition
Seller: booksdeck, Santa clara, CA, U.S.A.booksdeck
Contact seller4-star sellerInternational EditionCondition: New
US$ 14.27
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Softcover. Condition: NEW. Brand new book. International edition printed overseas but with similar contents as compared to the US edition. Same day shipping with tracking.
- Softcover
- International Edition
Seller: booksdeck, Santa clara, CA, U.S.A.booksdeck
Contact seller4-star sellerInternational EditionCondition: New
US$ 16.39
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Softcover. Condition: NEW. Brand new book. International edition printed overseas but with similar contents as compared to the US edition. Same day shipping with tracking.
Published by Pearson
- Softcover
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.ThriftBooks-Dallas
Contact seller5-star sellerCondition: Used - Fair
US$ 38.85
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Paperback. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.
Published by Pearson
- Softcover
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.ThriftBooks-Atlanta
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US$ 38.85
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Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
Service Operations Management: Improving Service Delivery
Johnston, Robert; Shulver, Michael; Slack, Nigel; Clark, Graham
- Softcover
Seller: Weird Books, Napa, CA, U.S.A.Weird Books
Contact seller5-star sellerCondition: Used - Good
US$ 52.24
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paperback. Condition: Good. 2021 printing. Good text, some reading wear to cover/edges, corner bumping to cover and a few page corners. (Shiny clay-coated pages, not matte finish). US orders shipped via US Mail. International orders shipped via DHL. Additional postage may be required on oversize books and sets. NO prison orders.
Service Operations Management: Improving Service Delivery (5th US Edition)
Johnston, Robert; Shulver, Michael; Slack, Nigel; Clark, Graham
- Softcover
Seller: SellOnline2020, PLAISTOW, NH, U.S.A.SellOnline2020
Contact seller5-star sellerCondition: New
US$ 65.50
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Soft cover. Condition: New. 5th or later Edition. Brand New textbook. Ship from Multiple Locations, including Asia , Hong Kong ,Taiwan , US or Canada depend on stock location.
Service Operations Management
Johnston, Robert Robert Johnston, Michael Shulver, Nigel Slack, Alan Betts,
- Softcover
Seller: Chiron Media, Wallingford, United KingdomChiron Media
Contact seller5-star sellerCondition: New
US$ 94.18
US$ 20.72 shippingShips from United Kingdom to U.S.A.Quantity: 20 available
paperback. Condition: New.
Service Operations Management
Johnston, Robert Robert Johnston, Michael Shulver, Nigel Slack, Alan Betts,
- Softcover
Seller: Chiron Media, Wallingford, United KingdomChiron Media
Contact seller5-star sellerCondition: New
US$ 99.00
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paperback. Condition: New.
Language: English
Published by Pearson,, 2026
- Softcover
Seller: Books in my Basket, New Delhi, IndiaBooks in my Basket
Contact seller5-star sellerCondition: New
US$ 102.49
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Add to basketSoft cover. Condition: New. ISBN:9781292739090.
- Softcover
Seller: Rarewaves USA, OSWEGO, IL, U.S.A.Rarewaves USA
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US$ 129.48
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Paperback. Condition: New. 6. Address real-world organisational challenges by applying the principles of Service Operations Management Service Operations Management, 6th edition is a leading text in the field and provides an understanding of how service performance can be improved in organisations. It applies underlying theories… to the real-world issues faced daily by service operations managers, by providing a diverse range of examples and illustrations from a wide range of international businesses, plus frameworks and techniques to help you better analyse existing operations and understand ways to deal with operational challenges. This book can be used to support a dedicated Service Operations Management course, or a service-focused course in Operations Management. The book is also ideal if you want to build on knowledge of the basic principles of operations management, and it serves as a handbook for operations managers in service organisations. Key features: Real-life examples from organisations around the world ensure all types of service are covered, from Metro Bank to Médecins Sans Frontières, from Apple to Aldi, from Costa coffee machines to Cubitts eyewear, and moreEnd-of-chapter case studies cover essential concepts and offer application opportunities that will strengthen your understandingA focus on how concepts work out in practice, such as in the expanded Service Concept and Customer Relationships chapters, both of which now incorporate new 'running' case studiesMajor updates for this edition include thoroughly revised and updated chapters on Service Strategy and People in the Service Operation, new material on the impacts of innovative technologies on services, and a greater consideration of the environmental and sustainability impact of operations "The leading Service Operations book, which we have used for 9 years. Excellent range of theory, very accessible to all student levels and extremely applicable within the global business world." Andrew Parker, Associate Professor and former Senior Industrial Operations Practitioner, University of Birmingham "A highly readable text with invaluable insights into modern service operations. It covers cutting-edge technologies, emphasises sustainability, and illustrates key concepts though real-world examples. An essential resource for students and managers" Dr Marina Papalexi, Senior Lecturer in Operations and Project Management, Manchester Metropolitan University "Everyone should understand what services are. We exist in them, for them and we are them. This book brings this to life through case study, theory and application". Professor Liz Breen, Professor of Health Service Operations, School of Pharmacy and Medical Sciences, University of Bradford Author Biographies Robert Johnston was Professor of Operations Management at Warwick Business School. Robert also served on the editorial boards of ten leading journals and was an Honorary Fellow of the European Operations Management Association and a Vice President of the I.
- Softcover
Seller: Buchpark, Trebbin, GermanyBuchpark
Contact seller5-star sellerCondition: Used - Fine
US$ 10.62
US$ 119.82 shippingShips from Germany to U.S.A.Quantity: 1 available
Condition: Sehr gut. Zustand: Sehr gut | Seiten: 488 | Sprache: Englisch | Produktart: Bücher | Keine Beschreibung verfügbar.
- Softcover
Seller: DeckleEdge LLC, Albuquerque, NM, U.S.A.DeckleEdge LLC
Contact seller5-star sellerCondition: New
US$ 134.56
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paperback. Condition: new.
Service Operations Management
Johnston, Robert (Author)/ Shulver, Michael (Author)/ Slack, Nigel (Author)/ Betts, Alan (Author)
- Softcover
Seller: Revaluation Books, Exeter, United KingdomRevaluation Books
Contact seller5-star sellerCondition: New
US$ 120.59
US$ 20.06 shippingShips from United Kingdom to U.S.A.Quantity: 2 available
Paperback. Condition: Brand New. 664 pages. 6.44x0.67x8.78 inches. In Stock.
Service Operations Management
Johnston, Robert (Author)/ Shulver, Michael (Author)/ Slack, Nigel (Author)/ Betts, Alan (Author)
- Softcover
Seller: Revaluation Books, Exeter, United KingdomRevaluation Books
Contact seller5-star sellerCondition: New
US$ 135.53
US$ 20.06 shippingShips from United Kingdom to U.S.A.Quantity: 1 available
Paperback. Condition: Brand New. 664 pages. 6.44x0.67x8.78 inches. In Stock.
- Softcover
Seller: Rarewaves USA United, OSWEGO, IL, U.S.A.Rarewaves USA United
Contact seller5-star sellerCondition: New
US$ 135.20
US$ 50.00 shippingShips within U.S.A.Quantity: 2 available
Paperback. Condition: New. 6. Address real-world organisational challenges by applying the principles of Service Operations Management Service Operations Management, 6th edition is a leading text in the field and provides an understanding of how service performance can be improved in organisations. It applies underlying theories… to the real-world issues faced daily by service operations managers, by providing a diverse range of examples and illustrations from a wide range of international businesses, plus frameworks and techniques to help you better analyse existing operations and understand ways to deal with operational challenges. This book can be used to support a dedicated Service Operations Management course, or a service-focused course in Operations Management. The book is also ideal if you want to build on knowledge of the basic principles of operations management, and it serves as a handbook for operations managers in service organisations. Key features: Real-life examples from organisations around the world ensure all types of service are covered, from Metro Bank to Médecins Sans Frontières, from Apple to Aldi, from Costa coffee machines to Cubitts eyewear, and moreEnd-of-chapter case studies cover essential concepts and offer application opportunities that will strengthen your understandingA focus on how concepts work out in practice, such as in the expanded Service Concept and Customer Relationships chapters, both of which now incorporate new 'running' case studiesMajor updates for this edition include thoroughly revised and updated chapters on Service Strategy and People in the Service Operation, new material on the impacts of innovative technologies on services, and a greater consideration of the environmental and sustainability impact of operations "The leading Service Operations book, which we have used for 9 years. Excellent range of theory, very accessible to all student levels and extremely applicable within the global business world." Andrew Parker, Associate Professor and former Senior Industrial Operations Practitioner, University of Birmingham "A highly readable text with invaluable insights into modern service operations. It covers cutting-edge technologies, emphasises sustainability, and illustrates key concepts though real-world examples. An essential resource for students and managers" Dr Marina Papalexi, Senior Lecturer in Operations and Project Management, Manchester Metropolitan University "Everyone should understand what services are. We exist in them, for them and we are them. This book brings this to life through case study, theory and application". Professor Liz Breen, Professor of Health Service Operations, School of Pharmacy and Medical Sciences, University of Bradford Author Biographies Robert Johnston was Professor of Operations Management at Warwick Business School. Robert also served on the editorial boards of ten leading journals and was an Honorary Fellow of the European Operations Management Association and a Vice President of the I.
Service Operations Management: Improving Service Delivery
Johnston, Robert/ Shulver, Michael/ Slack, Nigel/ Clark, Graham
- Softcover
Seller: Revaluation Books, Exeter, United KingdomRevaluation Books
Contact seller5-star sellerCondition: New
US$ 170.70
US$ 20.06 shippingShips from United Kingdom to U.S.A.Quantity: 1 available
Paperback. Condition: Brand New. 5th edition. 640 pages. 13.58x7.72x1.02 inches. In Stock.
Language: English
- Softcover
Seller: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
Contact seller5-star sellerCondition: New
US$ 93.42
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Condition: New.
Language: English
- Softcover
Seller: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
Contact seller5-star sellerCondition: Used - As new
US$ 97.52
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Condition: As New. Unread book in perfect condition.
Language: English
- Softcover
Seller: GreatBookPricesUK, Woodford Green, United KingdomGreatBookPricesUK
Contact seller5-star sellerCondition: New
US$ 92.41
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Condition: New.
Language: English
- Softcover
Seller: GreatBookPricesUK, Woodford Green, United KingdomGreatBookPricesUK
Contact seller5-star sellerCondition: Used - As new
US$ 101.09
US$ 20.06 shippingShips from United Kingdom to U.S.A.Quantity: Over 20 available
Condition: As New. Unread book in perfect condition.
