Service Operations Management: Improving Service Delivery
Language: English
Published by Pearson, 2020
- Softcover
- Used
Condition: Used - Good
US$ 46.69
Quantity: 1 available
Add to basketItem description from seller
2021 printing. Good text, some reading wear to cover/edges, corner bumping to cover and a few page corners. (Shiny clay-coated pages, not matte finish). Fast shipping from Northern California via US MAIL. Most International orders shipped via DHL/Asendia. Additional postage may be required on oversize books and sets. Please, NO prison orders.
Seller Inventory # 2605240006
- Title
- Service Operations Management: Improving Service Delivery
- Author
- Johnston, Robert; Shulver, Michael; Slack, Nigel; Clark, Graham
- Publisher
- Pearson
- Publication year
- 2020
- Condition
- Good
- Binding
- paperback
- Language
- English
- ISBN 10
- 1292064463
- ISBN 13
- 9781292064468
- Edition
- 5th or later Edition
- Item weight
- 38 ounces
- Dimensions
- 7x0x10
Analyse and address organisational challenges using real world examples
Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.
Pearson, the world’s learning company.
"Synopsis" may belong to another edition of this title.
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| Item | 10 to 14 business days | 3 to 6 business days |
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Weird Books
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